CHRISTINE DO
WESTMINSTER,CALIFORNIA
Summary
The ideal position would offer growth in an open and learning environment and provide me with the skills for further advancement and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Front Desk Manager
From Head To Toez Salon
03.2019 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service
Deluxe Auto Dealer
02.2021 - 03.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
BROKER ASSISTANT
BELLA REALTY INC.
06.2018 - 02.2020
- Assisted office broker in day-to-day operations of real estate firm
- Handled business correspondence, client files, contracts and other real estate documents
- Organized personal marketing advertising on a monthly basis to ensure constant personal marketing
- Followed up on marketing materials with phone calls to customers.
- Conferred with customers to assess market fluctuations and correct account problems.
- Input transfer data into system and manually updated accounting and certificate records.
RESTAURANT SERVER
THE BOILING CRAB
03.2012 - 06.2018
- Provide customers with a pleasant dining experience and quality service
- Conduct final check of food items prior to serving customers to ensure quality maintenance
- Ensure the cleanliness of dining area and food items before serving
- Assisted with restaurant marketing, inventory, and vendor services
- Managed restaurant personnel
- Attend phone calls and take reservations
- Prepared bills which specified cost of each food item ordered by the customer
- Informed the customer about daily specials and new restaurant items.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
General Education -
FOUNTAIN VALLEY HIGH SCHOOL
Fountain Valley, CA06.2012
Esthetician -
CAREER ACADEMY OF BEAUTY
12.2017
General Education -
GOLDEN WEST COMMUNITY COLLEGE
Huntington Beach, CA06.2015
Skills
- Customer Service
- Cash handling
- POS System
- Typing 65 wpm
- Proficient in Microsoft Windows operating systems, and Microsoft Word
- Fluent in Vietnamese
References
Available upon request
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Service
Deluxe Auto Dealer
02.2021 - 03.2023
Front Desk Manager
From Head To Toez Salon
03.2019 - Current
BROKER ASSISTANT
BELLA REALTY INC.
06.2018 - 02.2020
RESTAURANT SERVER
THE BOILING CRAB
03.2012 - 06.2018
General Education -
FOUNTAIN VALLEY HIGH SCHOOL
Esthetician -
CAREER ACADEMY OF BEAUTY
General Education -
GOLDEN WEST COMMUNITY COLLEGE
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