Christine Donerson
Bolton,MS
Summary
Detail-oriented team player with strong organizational skills always able to demonstrate the ability to excel in a fast-paced work environment with fluctuating priorities and workloads; thorough and attentive to detail with ability to adjust to and control workload variables and meet deadlines.
Overview
16
16
years of professional experience
Work History
Appointment Management Technical Representative II
Comcast
2008.05 - Current
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems
- Resolved tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
- Account support which includes setting up and configuring user email, account, wireless systems, network routers, and more
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Scheduled and confirmed receiving appointments.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Managed approximately 40 incoming calls emails per day from customers
Mail Processing Clerk
United States Postal Service
2020.12 - 2022.05
- Turned over from Service Distribution Associate part time to Career by Processing Mail in Automation entering mail in machinery to be organized; Assisted in local post offices with mail sorting and packages sorting and placing mail in PO boxes
- Outgoing and/or incoming mail using appropriate sort program or manual distribution scheme
- Ran machine reports, cleared jams and contacts maintenance for assistance when required
- Prepared work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place
- Removed sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or instruction of supervisors or expediters; may riffle or verify mail to ensure accuracy as needed
- Provided service at public window for non-financial transactions; maintain records of mails; examined balances in advance deposit accounts; and record and bill mail requiring special service
Education
Associate of Applied Science - Business Administration
Hinds Community College
Jackson, MS12.2009
Technical Certificate - Office System Technology
Hinds Community College
Jackson, MS12.2007
Skills
- System Administration
- Dispute Resolution
- Building rapport
- Microsoft Office
- Production goal setting
Timeline
Mail Processing Clerk
United States Postal Service
2020.12 - 2022.05
Appointment Management Technical Representative II
Comcast
2008.05 - Current
Associate of Applied Science - Business Administration
Hinds Community College
Technical Certificate - Office System Technology
Hinds Community College
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