Christine Dunagan
Augusta,GA
Summary
I have held positions in the fast food, warehouse, and cashier job industries. I possess exceptional skills in material handling, time management, and organization. I have experience in stowing orders, pallet jack operation, and customer returns. Additionally, I have plenty of experience processing payments from customers via cash, debit, credit, and gift cards. I am comfortable working independently or alongside a team. I have experience taking orders from customers while ensuring that service is both accurate and efficient. I am proficient in maintaining a tidy and organized work environment, and I consistently adhere to safety protocols and procedures.
Overview
3
3
Years of experience
Work History
Warehouse Associate
Amazon
Appling, GA
11.2022 - 01.2024
- Packed boxes and stock using organizational guidelines.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Communicated effectively with team members on matters related to work assignments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Recognized defective material and reported issues to management.
- Handled hazardous materials safely following prescribed regulations.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Zaxbys
Augusta, GA
04.2022 - 11.2022
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Promoted food items, beverages and desserts to increase sales.
- Modified requested menu items in POS system to customize orders.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Kept customer and food preparation areas clean and well-organized.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Greeted customers to take food orders and provide information about menus.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Provided quality customer service by adhering to company policies and procedures.
- Directed patrons to restrooms and other amenities within facility.
- Brewed and served coffee and tea with preferred add-ins.
- Organized food items on serving trays and in carry-out packages.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Measured ingredients according to specified recipes to reduce waste.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Scrubbed and polished counters to remove debris and food.
- Made and served coffee, tea and fountain drinks.
- Greeted customers and took their orders in a friendly and efficient manner.
- Replenished beverages throughout shift ensuring availability at all times.
- Adhered to company policies regarding attendance and punctuality.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained safe food handling practices to prevent germ spread.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Organized order taking station to ensure efficient workflow.
- Reviewed contents on food trays to check complete order.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Inspected orders to make sure they were accurate before handing them to customers.
Cashier
IGA Supermarket
Augusta, GA
10.2021 - 04.2022
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Ensured compliance with all safety regulations within the store environment.
- Offered customers carry-out service at completion of transaction.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Discounted purchases by scanning and redeeming coupons.
- Collected payments and provided accurate change.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained work area and kept cash drawer organized.
- Adhered to social distancing protocols and wore mask or face shield.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Team Member
Chick-fil-A
Augusta, GA
03.2021 - 10.2021
- Assisted customers with product selection and ordering process.
- Promoted food items, beverages and desserts to increase sales.
- Modified requested menu items in POS system to customize orders.
- Kept customer and food preparation areas clean and well-organized.
- Operated cash register and received payment from customers in cash or credit form.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Greeted customers to take food orders and provide information about menus.
- Provided quality customer service by adhering to company policies and procedures.
- Directed patrons to restrooms and other amenities within facility.
- Brewed and served coffee and tea with preferred add-ins.
- Organized food items on serving trays and in carry-out packages.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Scrubbed and polished counters to remove debris and food.
- Made and served coffee, tea and fountain drinks.
- Greeted customers and took their orders in a friendly and efficient manner.
- Replenished beverages throughout shift ensuring availability at all times.
- Adhered to company policies regarding attendance and punctuality.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Collaborated with other team members to ensure timely completion of tasks.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served orders to customers at windows, counters and tables.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Recorded customer orders and communicated clearly to confirm each order.
- Organized order taking station to ensure efficient workflow.
- Accurately made change for cash transactions.
- Reviewed contents on food trays to check complete order.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Processed sales transactions to prevent long customer wait times.
- Built and maintained productive relationships with employees.
- Inspected orders to make sure they were accurate before handing them to customers.
- Provided assistance with catering orders when needed.
Education
High School Diploma -
05-2022
Associate of Applied Science -
Skills
- Order Picking
- Product Verification
- Material Handling
- Barcode Scanning
- Pallet Jack Operations
- POS Systems
- Cash Handling
- Customer Service
- Cash Register Operation
- Product Recommendations
- ID Verification
- Payment Processing
- Customer Assistance
- Payment Collection
- Returns Processing
- Organizational Abilities
- Merchandise Restocking
- Currency Counting
- Order Verification
- Order Taking
- Written and Verbal Communication
- Scanner Operations
- Ordering and Stocking
- Credit and Cash Transactions
- Cleaning and Sanitizing
- Product Knowledge
- Cleaning
- Workplace Safety
- Order Preparation
- Teamwork and Collaboration
- Attention to Detail
- Following Instructions
- Computer Skills
- Positive Attitude
- Valid Georgia Driver's License
- Comfortable Standing for Long Time Periods
- Delivers Exceptional Customer Service
- Reliable and Punctual
- Menu Knowledge
- Meal Preparation
Timeline
Warehouse Associate - Amazon
11.2022 - 01.2024
Cashier - Zaxbys
04.2022 - 11.2022
Cashier - IGA Supermarket
10.2021 - 04.2022
Team Member - Chick-fil-A
03.2021 - 10.2021
Hephzibah High School - High School Diploma,
Augusta Technical College - Associate of Applied Science,