CHRISTINE DUNHAM-PIERCE

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Drive sales and margin for Lenovo client computing products and services across the B2B contract channel. Align OEM and internal objectives to enhance product visibility, sell-through, and customer adoption.

• Managed overall goals and objectives with distribution partners; developed and supported selling initiatives, training programs, and marketing campaigns.
• Partnered with account teams to align books of business with corporate/OEM goals, recover sliding revenue, and highlight whitespace via strategic reporting.
• Acted as the key liaison between Staples and Lenovo to ensure alignment on strategy, funding, training, and audit requirements.
• Delivered product demonstrations and led executive-level engagements (RFPs, bids, training).

Key Highlights:

• Increased opportunity sales by 47% YoY and boosted win-close ratio by 15% through strategic enablement.
• Developed and implemented open order management process that yielded the lowest backorder-to-ship ratio among OEMs during major supply constraints.

• Analyzed market trends to inform strategic planning decisions and support competitive advantage objectives.
• Optimized database structures for faster query performance and more efficient storage management.
• Enhanced business intelligence strategies by implementing data-driven decision-making processes.
• Established performance benchmarks to measure the effectiveness of business intelligence initiatives over time.

Owned BI platform strategy and enabled sales performance through actionable insights, standardized KPIs, and scalable tools.

• Directed PMO operations for product rollout, BI tool adoption, and performance reporting.
• Led teams across project management, data analysis, and helpdesk/user support.
• Championed learning & development (L&D) and enhanced self-service analytics tools.

Key Highlights:

• Established sales engagement strategy that drove prescriptive and performance reporting across field teams.
• Managed major transitions including platform migrations, acquisitions, and go-to-market pivots.
• Improved tool adoption by 85% and standardized sales metrics enterprise-wide.