Christine Durham
Paso Robles,California
Summary
- Dedicated CSM professional with a history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Innovative and goal-oriented professional committed to driving expansions.
- Dedicated team player skilled at mediation and conflict resolution. Drives company growth through action.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. .
- Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Sr. Customer Success Manager
Vercel
04.2022 - Current
- Sales-oriented professional with 10+ years of lucrative account management with low customer turn over and high sales volume
- Skilled in providing high standards of customer service to increase business value, reach goals, and establish mutually beneficial relationships
- Focus on acquiring additional development projects, successful support with customer launches, as well as bringing on new teams who can benefit from product offerings
- Achieve monthly and quarterly sales quotas, while maintaining a high level of customer satisfaction and retention.
- Supported customer onboarding and launches, provided best practices and strategy
- Instrumental in recruiting and training professionals to enhance productivity, and improve overall effectiveness
- Worked with multiple softwares including SalesForce, GitHub, Planhat, Preset, Sentry, Honeycomb, Monday.com
Career and Business Developer
GOODWILL OF SILICON VALLEY
01.2007 - 12.2008
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement
- Reviewed applications and resumes to support hiring activities
- Performed sourcing, interviewing, negotiations and hiring
- Built relationships with Hiring Managers in Silicon Valley for hiring of candidates
- Worked with clients who had barriers to employment to help them re-enter the workforce
Relationship Manager, Client Services Manager, Services Sales Manager
Selligent, Inc. / StrongView Systems
01.2009 - 01.2022
- Focus on acquiring additional revenue streams for existing customers, as well as bringing on new clientele who can benefit from product offerings
- Achieve monthly and quarterly sales quotas, while maintaining a high level of customer satisfaction and retention.
- Interviewed and trained new staff
- Participated in new customer initiatives and programs
- Worked cross functionally with execs. Finance, sales, TC’s, SE’s and Architects
Staffing Manager
Robert Half International
06.2005 - 01.2007
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
Education
Psychology
NCBC
Pleasanton, CAHuman Development/General Education
De Anza College
Cupertino, CASkills
- Relationship Development
- Account Management
- Customer Service
- Budget Management
- High-Level Sales Proficiency
- Strategic Planning & Analysis
- Cost Analysis & Reduction
- Marketing & Advertising
- Achieving Sales Goals
- Problem Resolution
- Customer Retention
- Data Protection
- Contract Negotiations
- Leadership & Development
- Business Start-Ups & Acquisitions
- MS Office 365
- MacOS
- GitHub
- Preset
- Honeycombio
- Sentry
- Vercel/Nextjs
- SalesForce – Lightning and Classic
Personal Information
Title: Sr. Customer Success Manager
Training
- Value Selling
- Sexual Harassment
- Securities Data Safety
- GDPR
Timeline
Sr. Customer Success Manager
Vercel
04.2022 - Current
Relationship Manager, Client Services Manager, Services Sales Manager
Selligent, Inc. / StrongView Systems
01.2009 - 01.2022
Career and Business Developer
GOODWILL OF SILICON VALLEY
01.2007 - 12.2008
Staffing Manager
Robert Half International
06.2005 - 01.2007
Psychology
NCBC
Human Development/General Education
De Anza College
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