Microsoft Office
Christine Edwards
Account Manager
Clinton,WI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Project Manager
CIME USA
03.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Logistics Coordinator
Belvedere USA
01.2023 - 06.2024
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Outsourcing Coordinated
Belvedere USA
12.2022 - 03.2024
- Contributed to a positive work environment by maintaining professional communication skills within the team and with clients.
- Optimized workflow through regular communication with colleagues to prioritize tasks based on urgency and importance.
- Supported overall office operations by assisting with additional tasks or special projects as needed, demonstrating flexibility and adaptability within the role.
- Collaborated effectively with team members to ensure seamless coordination on complex projects requiring multiple steps or inputs from various sources.
Key Account Manager
Belvedere USA
10.2021 - 01.2024
- Strengthened client relationships through regular communication and effective problem solving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Purchasing Coordinator
Belvedere USA
11.2022 - 01.2023
- Maintained complete documentation and records of all purchasing activities.
- Implemented policies to reduce cost and eliminate waste.
- Conducted regular supplier evaluations to assess performance against contract requirements, ensuring high-quality products and services were consistently delivered.
- Studied and evaluated formal bids and made recommendations for awarding contracts.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
Warehouse Lead
Amazon
01.2020 - 10.2021
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem solving.
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient daily shipments.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
Machine Operator
Panoramic
01.2019 - 12.2020
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Collaborated with team members to optimize production processes and improve overall performance.
Machine Operator
Union Corregating
01.2020 - 01.2020
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained equipment performance by lubricating and cleaning components.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Assembler
Generac
01.2019 - 12.2019
- Monitored production to verify quality and completion of task in designated timeframes.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Conducted quality assurance inspections on finished components and identified issues.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Realtor
First Weber Group Realtors
01.2015 - 01.2018
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Wrote contracts to outline sales and purchases of properties.
Pricing Manager
Old Navy
01.2013 - 01.2015
- Maintained accurate product signage throughout the store, ensuring clear communication of prices to consumers.
- Streamlined processes for price changes, resulting in reduced time spent on manual adjustments.
- Assisted sales teams by providing timely updates on product prices, enabling them to effectively communicate with customers about potential purchases.
- Reduced errors in data entry through rigorous attention to detail when inputting price changes into relevant systems.
- Enhanced customer satisfaction by promptly addressing any concerns or discrepancies related to product prices and signage.
Education
Professional Design Certificate - Graphic Design
Sessions College For Professional Design
Tempe, AZ 05.2001 -
Associate of Applied Science - Marketing
Blackhawk Technical College
Janesville, WI 05.2001 -
Skills
Project Planning, Development, & Tracking
Schedule Management
Client Relations
Productivity Improvement
Client Relationship Building
Account Management
Account Retention
CRM software proficiency
Proficient Customer Service
Team Leadership
Verbal and written communication
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leavePaid time off401k matchHealthcare benefitsWork from home optionFlexible work hoursStock Options / Equity / Profit SharingSoftware
Adobe Creative Suites
CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Project Manager
CIME USA
03.2024 - Current
Logistics Coordinator
Belvedere USA
01.2023 - 06.2024
Outsourcing Coordinated
Belvedere USA
12.2022 - 03.2024
Purchasing Coordinator
Belvedere USA
11.2022 - 01.2023
Key Account Manager
Belvedere USA
10.2021 - 01.2024
Warehouse Lead
Amazon
01.2020 - 10.2021
Machine Operator
Union Corregating
01.2020 - 01.2020
Machine Operator
Panoramic
01.2019 - 12.2020
Assembler
Generac
01.2019 - 12.2019
Realtor
First Weber Group Realtors
01.2015 - 01.2018
Pricing Manager
Old Navy
01.2013 - 01.2015
Professional Design Certificate - Graphic Design
Sessions College For Professional Design
05.2001 -
Associate of Applied Science - Marketing
Blackhawk Technical College
05.2001 -