Christine E. Leeds
Haverhill,MA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
OFFICE ASSISTANT
DUA Hearing Lawrence MA
06.2019 - 11.2023
- Performed data entry duties for clients who needed special services
- Performed filing, sorting and scanning duties in a timely manner
- Uploaded exhibits to case files for Hearings
- Called claimants to ask for identification documents and other information
- Processed faxes and mail opening, uploading and placing them in claimants file
- Emailed information and exhibits to hearings officers and support staff
DEFAULT SCREENER/CUSTOMER SERVICE REPRESENTATIVE
Internal Revenue Service
08.2010 - 12.2017
- Answered the telephone, researched the IRS Master File to correctly identify taxpayers
- Answered questions from taxpayers enabling them to complete yearly tax returns
- Adjusted Amended Returns to ensure correct information is documented on the Master File
- Directed taxpayers to use Adjusted Gross Income to file their electronic return
LEGAL ASSISTANT
Law Office of Alison Bukata
01.2005 - 01.2009
- Conducted Legal Research to assist the Attorney
- Performed manual filing for easy access and safe keeping of documents
- Received calls from court personnel to discuss dockets for attorney appearances
- Collected information from multiple courts for the attorney to receive documents for appearances
- Opened mail and received faxes from clients attorneys and courts which were scanned, copied, and loaded into files
Education
Operation ABLE
Paralegal Studies
Middlesex Community College
Lowell, MAAesthetics Certification - undefined
Assabet Technical School
Hudson, MACertificate/License - Cosmetology
Dale Academy
Boston, MAundefined
Blackford High School
San Jose, CASkills
- Responsive communication with claimants
- Ensured adherence to confidentiality protocols
- Analysis of state and federal resources
- Issue resolution guidance
- Precision in client-related tasks
- Coordinated claimant hearing schedules
- Service pricing aligned with cost analysis
- Stock management based on sales data
- Claimant advocacy for expedited hearings
- Administrative support for leadership
- Onboarding new hires
- Product and service promotion
- Bookkeeping and record management
- Empathetic taxpayer support
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
RELATED EXPERIENCE
- Christine & Company, Chelmsford, MA
- SALON OWNER/OPERATOR
Timeline
OFFICE ASSISTANT
DUA Hearing Lawrence MA
06.2019 - 11.2023
DEFAULT SCREENER/CUSTOMER SERVICE REPRESENTATIVE
Internal Revenue Service
08.2010 - 12.2017
LEGAL ASSISTANT
Law Office of Alison Bukata
01.2005 - 01.2009
Paralegal Studies
Middlesex Community College
Aesthetics Certification - undefined
Assabet Technical School
Certificate/License - Cosmetology
Dale Academy
undefined
Blackford High School
Operation ABLE
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