Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Ellis

Jennings,FL

Summary

Driven by a passion for excellence and a diverse background in customer service and cake decorating, I am ready for the next career chapter. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Property Management Assistant

Quail Hollow MHP / Our Homes of America
04.2024 - Current
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Lead Cake Decorator

Winn Dixie Supermarket
04.2022 - 04.2024
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Implemented successful marketing strategies for seasonal promotions that boosted both sales revenue and brand visibility.
  • Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
  • Provided valuable input during menu development sessions aimed at introducing new dessert items complementing the bakery''s existing range of offerings.
  • Contributed to enhanced teamwork by actively participating in cross-training initiatives within the bakery department.
  • Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
  • Increased bakery sales by showcasing innovative cake designs in-store and on social media platforms.
  • Developed strong relationships with clients through excellent communication and attention to detail.
  • Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
  • Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Revamped existing cake design offerings to incorporate modern trends while preserving classic options that remained popular among customers.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Packaged and priced each product according to company pricing procedures.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Trained new employees on bakery methods and procedures.
  • Monitored temperatures of ovens, proof boxes and other equipment.

Lead Cake Decorator

Piggly Wiggly Supermarket
08.2021 - 04.2024
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Implemented successful marketing strategies for seasonal promotions that boosted both sales revenue and brand visibility.
  • Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
  • Provided valuable input during menu development sessions aimed at introducing new dessert items complementing the bakery''s existing range of offerings.
  • Assisted management in recruiting qualified candidates for open positions within the cake decorating team, ensuring a talented workforce capable of meeting company objectives.
  • Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
  • Increased bakery sales by showcasing innovative cake designs in-store and on social media platforms.
  • Established an organized system for tracking project progress from initial consultation through final delivery.
  • Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
  • Continuously updated knowledge of food allergy and dietary restrictions, ensuring all customer needs were met while adhering to industry regulations.
  • Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Streamlined the cake decorating process for increased efficiency and reduced waste.
  • Revamped existing cake design offerings to incorporate modern trends while preserving classic options that remained popular among customers.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Managed material inventory and ordered new materials when needed.
  • Packaged and priced each product according to company pricing procedures.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Cleaned and maintained kitchen equipment and oven.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Packaged finished products for sale.
  • Trained new employees on bakery methods and procedures.
  • Prepared frostings and other toppings for cakes and pastries.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed display cases to verify freshness and attractiveness of products.

Farmer's Market Manager/Small Business Owner

Live Oak FL Farmers Market
02.2020 - 07.2021
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Sales Associate

Tractor Supply
03.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Unemployed

Stay At Home Mom
11.2015 - 03.2019

• Took care of our Special needs son. • Set schedule , Daily routine. • Set and accompanied Dr. Appointments, School Meetings, Therapy Sessions. • Filed all records and applications for insurance, and financial assistance care. Kept and organized all records. ( Dr's, school, Social Security, Insurance, Therapy.. ect.) • Provided one on one care including but not limited to. Personal hygiene, Feeding, Daily therapy. • Assisted my son in complementing tasks using hand over hand techniques and verbal ques.

Cake Decorator

Self-employeed
08.2009 - 11.2015
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Led cake decorating workshops, sharing skills with community and promoting bakery.
  • Increased repeat business by consistently delivering cakes that exceeded customer expectations.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

ER Technician Level 5

Sun Coast Hospital
01.2001 - 08.2009
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
  • Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Quickly responded to codes and cardiac monitor alarms.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Attended regular training sessions to stay current on best practices within emergency medicine field.
  • Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Cleaned and set up rooms in preparation for patient appointments.

Bakery Owner

Cakes By Charles
05.1999 - 11.2001
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Implemented successful marketing strategies for seasonal promotions that boosted both sales revenue and brand visibility.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Trained new employees on bakery methods and procedures.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Processed customer orders and payment transactions.
  • Determined baking times for various items.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Prepared frostings and other toppings for cakes and pastries.
  • Prepared dough for variety of pastries, cakes and breads.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Managed material inventory and ordered new materials when needed.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.
  • Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.

Education

GED -

Seminole High School
Seminole, FL
06.1991

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Appointment Scheduling
  • Microsoft Office Suite
  • Social Media Marketing
  • Time Management
  • Strong leadership qualities
  • Specialty Cake Sculpting
  • Basic patient care
  • Medical Terminology

Timeline

Property Management Assistant

Quail Hollow MHP / Our Homes of America
04.2024 - Current

Lead Cake Decorator

Winn Dixie Supermarket
04.2022 - 04.2024

Lead Cake Decorator

Piggly Wiggly Supermarket
08.2021 - 04.2024

Farmer's Market Manager/Small Business Owner

Live Oak FL Farmers Market
02.2020 - 07.2021

Sales Associate

Tractor Supply
03.2019 - 04.2020

Unemployed

Stay At Home Mom
11.2015 - 03.2019

Cake Decorator

Self-employeed
08.2009 - 11.2015

ER Technician Level 5

Sun Coast Hospital
01.2001 - 08.2009

Bakery Owner

Cakes By Charles
05.1999 - 11.2001

GED -

Seminole High School
Christine Ellis