Summary
Overview
Work History
Skills
Timeline
Generic

Christine E McCain

Bethany,OK

Summary

Professional with strong problem-solving abilities, willingness to learn, and excellent communication skills. Known for reliability and proactive approach to meeting customer and organizational goals. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Customer Service Representative II

Loves Travel Stop and Country Stores
04.2023 - 07.2025
  • Managed 30-70 calls daily maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Office Administrative Assistant

Leggett & Platt
01.2018 - 03.2020
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Calculated daily commissions, prepared weekly payroll for 40+ employees, maintained in office vacation/PTO spreadsheet.
  • Processed daily invoices ensuring accurate recording. Processed daily inventory report for accuracy.
  • Assisted coworkers with printing and organizing daily work orders, scheduling trucks for shipments, processing returns and issuing a refund as needed.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor

Timeline

Customer Service Representative II

Loves Travel Stop and Country Stores
04.2023 - 07.2025

Office Administrative Assistant

Leggett & Platt
01.2018 - 03.2020

Similar Profiles

CREATE PROFILE