Summary
Work History
Education
Skills
Specialized training
2023 LVCC Excellence Award
Work Availability
Work Preference
Quote
Software
Languages
Timeline
BusinessAnalyst

Christine Engleman

Northampton,Pennsylvania

Summary

Highly motivated and detail-oriented professional with exceptional interpersonal and technical skills. Expertise in organizational management, leadership, team building, and effective communication. Known for maintaining a high level of professionalism, creativity, resourcefulness, and competence in supporting organizational goals. Proficient in utilizing Microsoft Office 365 to streamline operations and enhance productivity.

Work History

IT Manager

Lehigh Valley Children’s Centers, Inc.
01.2020 - Current
  • Provide technical assistance and support via phone and email for incoming queries and issues relating to computer systems/software for 125+ people at 30+ locations
  • Also provide in-person support for the Administrative Office
  • Prepare all new computer hardware for installation
  • Maintain hardware inventory
  • Manage company website utilizing Mura content management system
  • Provide technical support for company’s e-billing solution
  • Responsible for maintenance of copiers, postage meter, cell phones, hot spots, phone lines and other equipment throughout the company and act as point of contact with the vendors as needed
  • Assist IT Director with upgrades and other IT projects as needed including phone system upgrades, email conversions, software upgrades, etc

Administrative/IT Assistant

Lehigh Valley Children’s Centers, Inc.
01.2017 - 01.2019
  • Assist CFO and fiscal staff with clerical duties like file organization, reports, gathering information, data entry, scanning and other clerical duties as needed
  • Responsible for maintenance of copiers, postage meter, cell phones, hot spots, phone lines and other equipment throughout the company and act as point of contact with the vendors as needed
  • IT duties include being first point of contact remotely via e-mail, phone, and in person for about 125+ people at 30+ locations to troubleshoot and assist in resolution of various equipment or software issues
  • Assist IT Director with upgrades and other IT projects as needed

Part-time File Clerk

Kelly Nissan
01.2015 - 01.2016
  • Maintain Service Department filing and facilitated two large filing reorganizations/moves

Veterinary Technician

Stanglein Veterinary Clinic
01.2012 - 01.2013
  • Veterinary professional with strong work ethic: reliable, responsible, hard-working and excellent communication skills
  • Educated owners about the health and care of their pets, administered anesthesia, assisted with surgeries and treatments, performed laboratory work such as ear cytologies, and diagnostic procedures such as taking x-rays and preparing various samples for diagnostic testing, administered medication, and provided animal care, all under the supervision of a licensed veterinarian

Technical Analyst

Rodale, Incorporated
01.2000 - 12.2004
  • Promoted based upon technical expertise and strong work ethic to provide second level technical support to 300 designated clients of a large publishing company specializing in healthy living periodicals and books
  • Assigned responsibility of scripting the installation of various Oracle components for company-wide distribution of system upgrades to end-users via the network to eliminate on-site visits to each employee
  • Key participant in corporate wide software upgrades to Windows XP, Office 2000 and Outlook 2003 for 1000+ users as well as software/hardware upgrades within specific client groups
  • Developed a touch screen system for use in the Distribution Center to provide direct mail product managers with accurate information regarding number of book order returns
  • Composed numerous technical documents for 'end users' with step-by-step instructions for new software upgrades/rollouts

Senior Help Desk Analyst

Rodale, Incorporated
01.1998 - 12.2000
  • Provided first level technical support to 1200+ Rodale employees located in numerous home offices and in eight remote offices
  • Resolved daily systematic and operational malfunctions ensuring minimal loss of work productivity
  • Collaborated with second level support team to create an 'image' of a working system to facilitate system corrections and troubleshooting
  • Created a Help Desk Manual, detailing standards/directions for all Help Desk activity

Advertising/Marketing Coordinator

Rodale, Incorporated
01.1998 - 12.1998
  • Advanced to provide administrative support to the Bicycling magazine’s eight-member advertising/marketing staff as well as secondary support to remote sales offices located in Mid-West and Western U.S
  • Responsibilities included coordination of large mailings, preparing and arranging cycling events and sales meeting, generating various sales reports and general office duties
  • Coordinated all travel arrangements, hotel accommodations, meals, audio visual equipment and presentation materials for three-day sales meetings attended by approximately 20 staff members arriving from remote locations
  • Responsible for maintenance of the magazine’s web site resource section and production of weekly advertising reports

Editorial Administrative Assistant

Rodale, Incorporated
01.1997 - 12.1998
  • Selected to utilize technical and communication skills to perform diverse administrative duties for the magazine’s seven-member editorial staff
  • Duties included direct response to reader e-mails and phone inquiries, creating yearly magazine index and various office duties
  • Recipient of a 'Best Practices' Award for the design and implementation of a reader service database to log reader requests, response time and way inquiries were received for staff for review
  • This database went on to become the prototype for the Customer Service Center’s newly formed Reader Service Department

Marketing Assistant

Holiday Travel of America
01.1995 - 12.1996
  • Retained by an incentive travel company specializing in sales of travel certificates based on contracted rates and packages for time shares worldwide to manage a team of two telemarketers and direct the establishment of a new company division
  • Managed the start-up of the company’s National Redemption Center focused on low budget travel to specific destinations including negotiation of hotel rate contracts, development of promotional fliers and creation of a database for tracking travel certificates from sale to redemption

Executive Assistant

Brooktree Corporation
01.1992 - 12.1995
  • Chosen to serve as Executive Assistant to the Vice President of Worldwide Sales and Corporate Marketing of a designer and manufacturer of high performance digital and mixed-signal integrated circuits
  • Served as liaison between field and office staff and provided support to 20 Sales, Customer Service and Information System associates
  • Created training curriculum and conducted classes for 50+ staff members in the use of Microsoft Excel and e-mail to facilitate the company’s transition to new software
  • Coordinated customer visits, planned all sales meetings and maintained all sales rep and distribution contracts, non-disclosure and licensing agreements
  • Member of ISO 9000 Quality Control Steering Committee

Education

Associate’s degree - Applied Science - Veterinary Technician Program

Lehigh Carbon Community College
Schnecksville, Pennsylvania
01.2012

Successfully completed - Computer Technician Program

Lincoln Technical Institute
Allentown, Pennsylvania
01.1998

Skills

  • Problem-Solving
  • Multitasking
  • User Support
  • Teamwork and Collaboration
  • Project Coordination
  • Relationship Building
  • Technical Troubleshooting
  • Team Collaboration

Specialized training

  • Veterinary technical national examination/certification, Lehigh Carbon Community College, Schnecksville, Pennsylvania
  • Implementing Windows 2000 Professional Server, Productivity Point International, Allentown, Pennsylvania
  • Implementing and Supporting MS Windows XP Professional, Productivity Point International, Allentown, Pennsylvania
  • Crystal Reports 9.0, Productivity Point International, Allentown, Pennsylvania
  • Magic Total Service Desk Administrative Course, NAI (McAfee), Chicago, Illinois

2023 LVCC Excellence Award

In recognition of significant contributions & achievements in the improvement of departmental effectiveness, efficiency and productivity.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid sick leave401k matchCareer advancementPaid time off

Quote

Don’t believe everything you think.
Byron Katie

Software

Microsoft Office 365, 2019

Adobe Acrobat Pro

Mura CMS

Languages

English
Native or Bilingual

Timeline

IT Manager

Lehigh Valley Children’s Centers, Inc.
01.2020 - Current

Administrative/IT Assistant

Lehigh Valley Children’s Centers, Inc.
01.2017 - 01.2019

Part-time File Clerk

Kelly Nissan
01.2015 - 01.2016

Veterinary Technician

Stanglein Veterinary Clinic
01.2012 - 01.2013

Technical Analyst

Rodale, Incorporated
01.2000 - 12.2004

Senior Help Desk Analyst

Rodale, Incorporated
01.1998 - 12.2000

Advertising/Marketing Coordinator

Rodale, Incorporated
01.1998 - 12.1998

Editorial Administrative Assistant

Rodale, Incorporated
01.1997 - 12.1998

Marketing Assistant

Holiday Travel of America
01.1995 - 12.1996

Executive Assistant

Brooktree Corporation
01.1992 - 12.1995

Successfully completed - Computer Technician Program

Lincoln Technical Institute

Associate’s degree - Applied Science - Veterinary Technician Program

Lehigh Carbon Community College

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Christine Engleman