Christine Eppes
Dinwiddie,VA
Summary
Creative and self-motivated business owner with 6 years experience in retail business. Experienced with setting up and running payroll using ADP products. Ability to learn detailed tasks quickly and proficiently while multitasking. Strong customer-service with a focus on developing loyal customers. Experience leading teams through mentorship, employee retraining and instilling culture of customer service excellence.
Overview
12
12
years of professional experience
Work History
Retail Store Owner
Sports Apparel And Gifts
Fort Lee, VA
08.2017 - Current
- Trained and motivated employees to perform daily business functions and increased productivity.
- Collected and verified timekeeping information for all employees and calculated pay according hours worked.
- Oversaw business budget planning, administration, accounting, tax filing, and purchasing.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Employed prompt decision-making and in-depth research to resolve issues.
- Provided financial management through preparation of bank deposits, settlement of sales, returns, budgets, and transaction reports.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Optimized team hiring and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Collaborated with external partners to establish stable marketplace footing.
- Increased sales and development by 50% over two year period.
Implementation Specialist Payroll
ADP - Automated Data Processing
Dallas, TX
03.2014 - 09.2016
- Ensured proper processing of payroll deductions, taxes, benefits, and other deductions.
- Collaborated with ADP Sales Team and Client Service Team as interface requirements and business processes required.
- Conducted troubleshooting for ADP payroll products as need and according to set-up requirements.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Trained clients in proper use of ADP payroll solution products in basic, understandable terms to clients.
- Engaged and maintained up to 30 client accounts simultaneously throughout implementation process and until clients were successfully running ADP payroll solutions.
- Exercised attention to detail and client confidentiality.
Implementation Specialist Benefits
CONEXIS/Wageworks
Dallas, TX
05.2008 - 04.2012
- Acquired working knowledge of benefit products and able to translate knowledge clearly to clients,
- Built, maintained, and improved relationships with clients through regular communication and timely follow-up.
- Processed documentation based on orders received from clients to implement FSA, COBRA, TSP, Transit, and other benefit accounts.
- Tracked and recorded project progress.
- Managed benefit implementations through their entire duration for minimum 60 clients simultaneously.
- Assisted with other duties and projects as needed.
- Exercised attention to detail while entering client's employee data for implementation process.
- Reviewed and updated client accounts prior to transferring to Conexis Client Service Team.
Education
Psychology ( 51 ) Credits
The University of Texas At Dallas
Richardson, TXElectronic Operations And Warfare
United States Navy - RADAR Electronic Tech School
Skills
- Merchandise Promotion and Display
- Staff Coaching and Training
- Customer and personal services
- Administration and management
- Sales and Marketing
- Maintained compliance with government business contracts
- Judgement and decision making
- Management of financial resources
- Service and detailed oriented
- Met local , state, and federal guidance for all employees for tax reporting
- Inventory control and vendor contract negotiation
- Processed scheduled payroll in accordance to state and federal law
Accomplishments
United States Navy 1999-2005
Jackson Hewitt Tax Preparation License 2006
Received FPC ( Fundamental Payroll Certification) 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Owner
Sports Apparel And Gifts
08.2017 - Current
Implementation Specialist Payroll
ADP - Automated Data Processing
03.2014 - 09.2016
Implementation Specialist Benefits
CONEXIS/Wageworks
05.2008 - 04.2012
Psychology ( 51 ) Credits
The University of Texas At Dallas
Electronic Operations And Warfare
United States Navy - RADAR Electronic Tech School
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