Christine Eppes

Maintained strict confidentiality when handling sensitive employee information, protecting
privacy rights at all times.

Performed calculations in overtime, vacation, and sick hours to provide accurate data to
payroll processing database.

Developed customized payroll solutions tailored to each client''s unique needs and
requirements.

Provided exceptional customer service by addressing client inquiries promptly and effectively
resolving issues.

Educated employees on various aspects of payroll including deductions, overtime
calculations, and tax implications.

Collaborated with cross-functional teams to align payroll strategies with organizational goals
and objectives.

Managed payroll data entry and processing for 80 + clients to comply with predetermined company guidelines.

• Trained and motivated employees to perform daily business functions and increased productivity.
• Collected and verified timekeeping information for all employees and calculated pay according hours worked.
• Oversaw business budget planning, administration, accounting, tax filing, and purchasing.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Employed prompt decision-making and in-depth research to resolve issues.
• Provided financial management through preparation of bank deposits, settlement of sales, returns, budgets, and transaction reports.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Optimized team hiring and performance.
• Created and monitored promotional approaches to increase sales and profit levels.
• Collaborated with external partners to establish stable marketplace footing.
• Increased sales and development by 50% over two year period.

• Ensured proper processing of payroll deductions, taxes, benefits, and other deductions.
• Collaborated with ADP Sales Team and Client Service Team as interface requirements and business processes required.
• Conducted troubleshooting for ADP payroll products as need and according to set-up requirements.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Trained clients in proper use of ADP payroll solution products in basic, understandable terms to clients.
• Engaged and maintained up to 60+ client accounts simultaneously throughout implementation process and until clients were successfully running ADP payroll solutions.
• Exercised attention to detail and client confidentiality.

• Acquired working knowledge of benefit products and able to translate knowledge clearly to clients,
• Built, maintained, and improved relationships with clients through regular communication and timely follow-up.
• Processed documentation based on orders received from clients to implement FSA, COBRA, TSP, Transit, and other benefit accounts.
• Tracked and recorded project progress.
• Managed benefit implementations through their entire duration for minimum 60 clients simultaneously.
• Assisted with other duties and projects as needed.
• Exercised attention to detail while entering client's employee data for implementation process.
• Reviewed and updated client accounts prior to transferring to Conexis Client Service Team.