Christine Erhart

• Assist supervisor with breaking down jobs/projects
• Monitor project timelines and budgets to ensure target is achieved
• Coordinate calendars and travel arrangements for supervisors and technicians
• Develop training for supervisors to include conflict resolution, corrective actions, and performance improvement plans
• Track PTO and process payroll for all laborers
• Conduct interviews and complete the onboarding process for all new hires.

Determined objective, quantifiable, medically supported work restrictions for assigned claims

• Maintained regular contact with clients and involved individuals, regarding progress on each case while making suggestions as needed for changing rehabilitation plans
• Adhered to medical and legal regulations and accreditation standards in written communication
• Facilitated the claims process for the best possible outcomes for claimants through negotiation with client, treatment provider and claimant.

• Investigated referrals from all lines of business to determine if fraudulent activity had occurred while identifying and tracking current fraud trends
• This included the knowledge and continuous education to utilize several controls and systems that allowed the detection of suspicious activity
• Monitored transactions daily to identify if items were authentic or fraudulent to return findings within the timeframe to avoid any loss
• Developed and delivered ongoing presentations for fraud awareness training to customer service new hires
• Led several investigations to determine the authenticity of large distribution requests with a success rate of 100 percent.

• Served as Team Lead for Springfield Sales Associates while maintaining highest quote-to-application completion average
• Trained and mentored new and current agents on the art of knowing the customer which also included teaching the skills to defuse situations with a distressed customer.
• Oversaw day-to-day activities of 20 employees in insurance sales establishment, fostering inspiring atmosphere to optimize employee experiences.

• Reviewed all complex documentation (Powers of attorney, divorce documentation, guardian, and estate correspondence) for the Owner / Beneficiary Change department to deem if requests were in good order for processing
• Completed and crafted complex owner and beneficiary change requests via amendment(s) to the original contract
• Reduced turn-around times and improved customer experience through the development and implementation of the Initial Review Process (IRP) to improve and accelerate completion of requests.