Christine Erickson
Swampscott,MA
Summary
Proven track record in customer service and multitasking, demonstrated at Rockland Trust Bank where I enhanced client satisfaction through exceptional service and efficient problem resolution. Skilled in team collaboration and payment processing, I excel in high-pressure environments, significantly improving customer experience and operational efficiency.
Overview
27
27
years of professional experience
Work History
Waitress
Montes Restaurant
03.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Banker II
Rockland Trust Bank
10.1997 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Wrote and distributed customer correspondence.
- Generated monthly reports on customer activity and customer feedback.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
High School Diploma -
Saugus High School
Saugus, MA06.1994
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Payment Processing
- Order Taking
- Cash Handling
- Handling Complaints
Timeline
Waitress
Montes Restaurant
03.2019 - Current
Banker II
Rockland Trust Bank
10.1997 - Current
High School Diploma -
Saugus High School
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