Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christine Evans

Johnson City

Summary

Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.

Overview

16
16
years of professional experience
1985
1985
years of post-secondary education

Work History

Store Area supervisor

Ocean State Job Lots
Johnson City
09.2022 - Current
  • Supervised daily operations to ensure compliance with company standards and procedures.
  • Trained and mentored team members
  • Monitored inventory levels and managed stock replenishment to prevent shortages.
  • Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner, escalating when necessary.
  • Fostered positive relationships with customers to enhance satisfaction and loyalty.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Counted and balanced registers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Used Point of Sale register system to complete transactions.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.

Senior Food and Beverage Server. Head wait.

Outback Steakhouse
Vestal
11.2016 - 08.2022
  • Provided exceptional customer service in a high-volume dining environment.
  • Managed food and beverage orders using point-of-sale systems efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Trained new servers on menu items and service protocols effectively.
  • Resolved guest complaints promptly to maintain satisfaction levels.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Recommended menu items based on guest preferences and dietary needs accurately.
  • Assisted in taking orders from customers accurately and efficiently.
  • Managed table reservations ensuring maximum seating capacity is reached without compromising guest experience or safety standards.
  • Maintained cleanliness of work area including tables, chairs, floors, walls, windowsills, counters, shelves.
  • Processed payments using POS system quickly and accurately.
  • Ensured compliance with local sanitation regulations regarding storage of perishable items and maintenance of equipment used for food preparation.
  • Assisted in training new employees on proper Food and Beverage service techniques while adhering to company policies and procedures at all times.
  • Kept accurate records of sales transactions for daily reconciliation purposes.
  • Verified age identification for alcoholic beverage purchases in accordance with state laws.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods to answer questions and make recommendations.
  • Ensured that all food was prepared according to restaurant standards for quality and presentation.
  • Greeted guests upon arrival and provided friendly, professional service throughout their dining experience.
  • Effectively communicated with other staff members regarding customer requests or complaints in order to provide prompt resolution.
  • Performed opening and closing duties such as setting up the dining room with necessary supplies.
  • Provided exemplary customer service by anticipating guest needs, responding promptly, and following up to ensure satisfaction.
  • Communicated any special dietary requirements or allergies to kitchen staff prior to meal preparation.
  • Responded promptly to customer complaints in a courteous manner while resolving issue efficiently.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.

Lead server and certified trainer

Denny’s
Binghamton
08.2009 - 09.2015
  • Trained new servers on menu items and customer service protocols.
  • Managed guest seating and waitlist using reservation system.
  • Provided exceptional service by addressing customer needs promptly.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Resolved guest complaints effectively to promote satisfaction and retention.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Processed guest checks using POS system accurately.
  • Interacted and engaged with patrons to promote friendly environment.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Verified accuracy of bills before presenting them to customers.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in onboarding new employees, ensuring they understood company policies and procedures.
  • Evaluated employee performance during training to identify areas for improvement.
  • Demonstrated proper food handling and safety techniques to ensure compliance with health regulations.
  • Provided one-on-one coaching sessions to help individuals improve their skills.

Education

Chenango Valley Junior/Senior High School
Binghamton, New York

Skills

  • Inventory management
  • Staff training
  • Customer service
  • Operational compliance
  • Team leadership
  • Customer relationship management
  • Point of sale systems
  • Problem solving
  • Effective communication
  • Time management

References

References available upon request.

Timeline

Store Area supervisor

Ocean State Job Lots
09.2022 - Current

Senior Food and Beverage Server. Head wait.

Outback Steakhouse
11.2016 - 08.2022

Lead server and certified trainer

Denny’s
08.2009 - 09.2015

Chenango Valley Junior/Senior High School

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