Summary
Overview
Work History
Education
Skills
Accomplishments
Coursework
Certification
Timeline
Generic

Christine Eyring

MANCHESTER,MD

Summary

Over 40 years combined experience as a Leader, Technologist, and Consultant. Sixteen years in various functions in customer service and training. Fourteen years training experience in laboratory techniques and instrumentation. Experienced in data management, systems integration, and process improvement techniques. Results-driven, detail-oriented, excellent verbal and written communication skills. Experienced change agent.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Supportive Team Lead with [Number] years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Team Lead, Technology Training Center

Becton Dickinson
  • Pioneered the Technology Training Center and led the team to create the supporting department infrastructure
  • Developed yearly class schedules for customers and trainers
  • Developed instrument training manuals for several instrumented products
  • Served as Tier III reference for Technical Service department on all instrumentation.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Directed and supervised team of [Number] engaged in [Type] and [Type] development.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.

Senior Quality Systems Specialist

Exact Sciences
06.2020 - 03.2024
  • Managed Quality Team for Clinical Laboratory
  • Experienced Quality Assurance site lead
  • Facilitated CAPA process
  • Implemented EQMS systems ETQ and MediaLab modules
  • Served as Laboratory Safety Consultant – CAP and OSHA requirements
  • Served as site Privacy Lead to ensure HIPPA compliance
  • Managed document control development process
  • Led improvement initiatives for Clinical Lab Safety.
  • Enhanced product quality by implementing innovative process improvements and quality control measures.
  • Reduced non-conformance issues by conducting thorough root cause analysis and implementing corrective actions.
  • Collaborated with cross-functional teams to develop robust processes, ensuring compliance with industry standards.
  • Conducted regular audits to maintain adherence to established quality management system requirements.
  • Provided training on quality systems procedures, fostering a culture of continuous improvement within the organization.
  • Implemented risk-based thinking strategies for proactive identification and mitigation of potential issues.
  • Championed lean initiatives within the organization, promoting waste reduction and overall process efficiency improvements.
  • Participated in regulatory inspections to demonstrate compliance with applicable standards and regulations.
  • Mentored junior team members on best practices in quality systems management, contributing to their professional growth.
  • Established a strong working relationship with external auditors, streamlining assessment processes while addressing any gaps in compliance.
  • Established and tracked quality department goals and objectives.
  • Evaluated interactions between associates and customers to assess personnel performance.

Microbiology Manager/Lab Safety Officer

Carroll Hospital Center
05.2014 - 06.2020
  • Manage staff of 8 Technologists and one Lab Aide
  • Responsible for daily operation and decision making regarding patient care and testing results
  • Investigate client issues, determine resolution, and communicate outcomes
  • Review and update all departmental SOP's in order to improve quality and inspection results by ensuring that practice matches procedure
  • Conduct multi-departmental projects to improve workflow and lab efficiency
  • Validate and implement new instrumentation and products for use within laboratory
  • Conduct periodic quality control and maintenance review to ensure accuracy
  • Coordinate and conducted CAP inspections and CAP proficiency testing
  • Perform employee management such as annual review cycle and disciplinary action as necessary
  • Safety Officer – conducted bi-annual laboratory safety inspections, Managed employee safety, conducted safety training for new employees
  • Antimicrobial Stewardship team – participated in cross-functional team with Infection Control, Pharmacy and Infectious Disease Physician to improve antimicrobial use within the Hospital
  • Infectious Disease Committee – responsible for creating biannual antibiogram for Hospital to present to committee
  • Responsible for creating monthly Epidemiology reports for Nursing home sites
  • Responsible for Monthly MuGSI and BIDS reports to the State Health Department
  • Implemented Cepheid platforms for CT/NG, C
  • Diff/Epi and Flu/RSV to improve quality of patient results
  • Implemented BD Affirm to replace wet mount for better detection of BVV infections
  • Improved Quality of Anaerobe cultures for better patient care
  • Change management through merger with Lifebridge.
  • Enhanced laboratory efficiency by streamlining workflow processes and implementing new procedures.
  • Ensured accurate and timely results by maintaining strict quality control standards for all microbial tests.
  • Reduced contamination incidents by implementing rigorous preventive measures and staff training.
  • Developed a robust inventory management system to maintain adequate stock levels of reagents, consumables, and equipment.
  • Mentored junior team members, providing guidance on best practices in microbiology techniques and lab safety protocols.
  • Conducted root cause analysis for failed tests, identifying areas for improvement and corrective action plans.
  • Managed the validation and calibration of laboratory equipment, ensuring optimal performance at all times.
  • Oversaw daily operations of the microbiology department, effectively delegating tasks among team members based on priorities and workload demands.
  • Played a pivotal role in achieving regulatory compliance during audits through thorough documentation practices and adherence to guidelines.
  • Increased accuracy in test results by introducing advanced analytical tools and methodologies into the lab''s testing process framework.
  • Established strong relationships with vendors, negotiating favorable contracts for procurement of lab supplies while maintaining high-quality standards.
  • Spearheaded continuous improvement initiatives that led to increased efficiency and reduced turnaround times for sample processing within the lab setting.
  • Provided comprehensive technical support to other departments as needed, facilitating seamless interdepartmental collaboration on projects involving microbiological aspects.
  • Reviewed and updated standard operating procedures regularly to reflect the latest industry best practices and regulatory requirements.
  • Implemented effective communication strategies to keep team members informed of changes in the lab environment, such as new protocols or equipment updates.
  • Served as a subject matter expert on microbiology testing during cross-functional meetings, providing valuable insights into potential challenges and opportunities for improvement within the organization.

Supervisor LIS/LTS

CBRE, contractor for AstraZeneca
04.2018 - 02.2019
  • Managed team of 8 Biomedical Engineers and 1 coordinator
  • Facilitated global vendor qualification process (I9 and all documentation for qualification)
  • Development and execution of OKR/KPI
  • Experienced in tracking departmental metrics
  • Managed routine Maintenance and PM process for over 5000 pieces of equipment
  • Implemented Equipment/energy utilization monitoring system.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Microbiology Supervisor

Quest Diagnostics
04.2012 - 05.2014
  • Supervised staff of 39 technologists and 8 Lab assistants
  • Responsible for daily operation and decision making regarding patient care and testing results
  • Investigated client issues, determine resolution, and communicate outcomes
  • Managed project team to review and update all departmental SOP's in order to improve quality and inspection results by ensuring that practice matches procedure
  • Worked with IT to test interface and codes from Laboratory Work System and Microbiology System to Laboratory Information System
  • Conducted multi-departmental projects to improve workflow and lab efficiency
  • Validated new products for use within laboratory
  • Perform various correlation studies, such as instrument to instrument and manual method to instrumented method
  • Conducted periodic quality control and maintenance review to ensure accuracy
  • Coordinated CAP inspections and CAP proficiency testing
  • Performed employee management such as annual review cycle and disciplinary action as necessary.

Field Application Specialist, Mid-Atlantic

Becton Dickinson
08.2009 - 04.2012
  • Responsible for providing training, troubleshooting, and implementation support for all BD instrumentation, which includes EpiCenter, BACTEC FX, Phoenix, Phoenix AP, MGIT 960 and Innova
  • Siemens MicroScan, bioMeriuex Vitek, and BD BACTEC 9000 instrumentation experience
  • Assisted and consulted with clients during validation process of instrumentation, including review of client Quality Control results
  • Evaluated laboratory workflows and implemented LEAN processes
  • Coordinated installations and training with Sales, Engineering and Contracts departments
  • Assisted customer with LIS interface testing of new instrumentation
  • Experienced with SunQuest, MediTech, Cerner, SOFT, CHCS, and other home grown systems.
  • Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
  • Streamlined application installation processes for increased efficiency and reduced downtime in the field.
  • Enhanced product adoption with tailored training sessions, increasing client confidence in product usage.
  • Collaborated with sales teams to identify potential customers and generate new business opportunities.
  • Provided timely feedback to product development teams, driving continuous improvement of product offerings.
  • Resolved customer issues through effective communication and problem-solving skills, ensuring high levels of customer retention.
  • Developed strong relationships with clients, becoming a trusted advisor on application-specific inquiries.
  • Identified areas for process improvement within client operations, resulting in cost savings and improved workflows.
  • Delivered personalized on-site training sessions to end-users, increasing user proficiency and reducing reliance on support services.
  • Assisted in the development of technical documentation, enhancing user understanding and ease of use for applications.
  • Presented at industry conferences to raise brand awareness and demonstrate thought leadership within the field applications domain.
  • Partnered with cross-functional teams to develop innovative solutions tailored to unique client needs.
  • Exceeded performance metrics by consistently meeting or surpassing KPIs related to customer satisfaction and resolution timeframes.
  • Mentored junior team members, fostering professional growth through knowledge sharing and skill-building exercises.
  • Managed projects from inception to completion while maintaining budgetary constraints and adhering to strict timelines.
  • Conducted regular follow-ups with clients post-implementation, ensuring continued success in achieving desired outcomes.
  • Acted as a liaison between clients and internal teams, effectively translating technical jargon into understandable language for diverse audiences.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Trained staff on proper use of systems and conducted orientation seminars.
  • Created manuals and published guidelines for proper use of systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Tested new software and hardware prior to deployment.

EpiCenter Implementation Manager

Becton Dickinson
06.2008 - 08.2009
  • Used process improvement methodologies to shorten the purchase-order-to-live timeline for instrumentation and data management system
  • Worked with laboratory information system vendors and laboratories to interface with data management systems
  • Coordinated sales and service departments to ensure goals, objectives, and contract deliverables were delivered on time.
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
  • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
  • Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
  • Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
  • Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.
  • Documented processes to streamline setup, customization and maintenance.
  • Maintained licensing contracts with vendors. (CBRE)

Team Lead, Technical Service

Becton Dickinson
01.1998 - 01.2000
  • Trained customers on the use of blood and mycobacteria culture techniques and instrumentation
  • Trained new technical service staff on all products, laboratory techniques, and customer facing skills
  • Participated on team to move all departmental SOPs from paper to electronic database
  • Participated on several inter-departmental Core Teams for product development.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.

Technical Service Representative

Becton Dickinson
01.1996 - 01.1998
  • Wrote policies and procedures for Technical Service Department
  • Responsible for troubleshooting all BD instruments and media
  • Developed new reference manual format for Technical Service Representatives, which served as foundation for moving reference manuals to electronic format
  • Responded to customer inquiries and complaints.
  • Enhanced customer satisfaction by providing timely and effective technical support to clients.
  • Resolved complex technical issues for improved system performance and user experience.
  • Assisted in product development by identifying and addressing recurring customer concerns.
  • Streamlined communication between the technical team and clients, ensuring seamless service delivery.
  • Conducted thorough diagnostics to accurately identify and resolve hardware and software issues.
  • Provided comprehensive training for new hires, leading to a more efficient and knowledgeable workforce.
  • Improved client retention rates with prompt resolution of escalated issues and proactive followups.
  • Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
  • Developed troubleshooting guides and knowledge base articles, enhancing self-help options for users seeking assistance.
  • Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.
  • Implemented remote support tools that expedited issue resolution while minimizing downtime for clients.
  • Acted as liaison between customers, sales representatives, and engineering teams, fostering strong working relationships among departments.
  • Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and overall customer satisfaction scores.
  • Maintained detailed records of all client interactions within the company''s CRM system, ensuring accurate tracking of case history, resolutions, and follow-up actions.
  • Offered after-hours support during critical events or high-priority escalations, demonstrating dedication to exceptional service quality.
  • Played an instrumental role in reducing average call handle time by refining troubleshooting procedures based on real-world experiences.
  • Championed process improvements that led to increased efficiency and effectiveness within the technical support department.
  • Assisted in the development of user manuals, product documentation, and online help resources, contributing to a more informed customer base.
  • Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Remained on-call for emergency tickets through night and weekend shifts.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Medical Technologist, H.E.W.

Quest Diagnostics
08.1987 - 01.1998
  • Assistant Supervisor of overnight shift for one year
  • Implemented creative scheduling plan to optimize coverage
  • Responsible for monitoring and evaluating the work of others
  • Worked various shifts in laboratory
  • Read Urine, Respiratory, Genital, Bloods, Wounds, Stools, Fluids, Special Micro and Veterinary Micro cultures
  • Interpreted and reported Gram Stains and susceptibilities
  • Reviewed and reported patient results
  • Performed rapid manual tests for Cryptococcal antigen (including India ink) and meningitis panels
  • Served as Safety Officer.
  • Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
  • Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
  • Ensured accurate diagnoses with thorough quality control procedures and diligent recordkeeping.
  • Maintained strict adherence to safety protocols, minimizing the risk of infection or contamination in the laboratory environment.
  • Assisted in the training and mentorship of new Medical Technologists, fostering a positive learning environment for skill development.
  • Contributed to ongoing process improvement initiatives by participating in departmental meetings and sharing insights on best practices.
  • Increased efficiency by troubleshooting equipment malfunctions and performing routine maintenance tasks as needed.
  • Upheld regulatory compliance by adhering to all relevant laws, guidelines, policies, and procedures related to medical laboratory practice.
  • Facilitated smooth transitions during technology upgrades by assisting with validation studies, user training, and documentation updates.
  • Optimized workflow within the laboratory through thoughtful organization of workspaces and efficient allocation of resources.
  • Served as a reliable resource for physicians seeking clarification on test results or guidance on appropriate testing strategies for specific patient cases.
  • Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
  • Ensured timely reporting of critical results to healthcare providers, allowing for swift interventions in life-threatening situations.
  • Continuously sought opportunities for professional growth through participation in conferences, workshops, and relevant continuing education courses.
  • Analyzed laboratory findings to check accuracy of results.
  • Followed laboratory protocols for specimen processing, analysis, and results reporting.
  • Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
  • Identified patient and labeled specimens with correct information to protect patient from adverse errors.
  • Input medical tests and clinical results data into computer using [Software] for storage and retrieval.
  • Participated in evaluation of new laboratory techniques, products and instruments.
  • Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
  • Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
  • Utilized microscopy, spectrophotometry and chromatography following procedures for accurate results.
  • Identified and troubleshot technical issues related to laboratory procedures.
  • Completed comprehensive diagnostic testing of blood, urine and other body fluids.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Prepared reports to document laboratory results and findings.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.

Medical Laboratory Technician

Quest Diagnostics
04.1986 - 08.1987
  • Gained broad and varied experience in all facets of microbiology laboratory functions
  • Cultured specimens, processed O&P and TB specimens
  • Set up and read susceptibilities including Microscan panel setup and periodic maintenance.
  • Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
  • Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
  • Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
  • Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
  • Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
  • Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
  • Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
  • Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
  • Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
  • Expanded professional knowledge base through regular participation in industry workshops, conferences, and seminars.
  • Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
  • Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
  • Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Participated in laboratory audits and assessments to maintain compliance and improve results.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Identified and traced quality control issues impacting laboratory results.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Consulted with outside professionals and specialists about tests and testing results.

Education

Bachelor of Science, Business Information Systems -

University of Phoenix

Medical Technologist -

Department of Health, Education and Welfare (HEW)

Medical Technologist -

State of Maryland

Medical Laboratory Technologist -

American Society of Clinical Pathology (ASCP)

A.A. Medical Laboratory Technology -

Villa Julie College

Skills

  • Trend Tracking
  • Schedule Management
  • Performance Monitoring
  • Regulatory Compliance
  • Workplace Safety
  • Complaint Resolution
  • Key Performance Indicators
  • Organizational skills
  • Operations management
  • Customer focus
  • Process improvement
  • Conflict resolution
  • Quality assurance
  • Project management
  • Risk management
  • Problem solving
  • Team building
  • Delegation skills
  • Performance management
  • Cross-functional collaboration
  • Coaching and mentoring
  • Effective communication
  • Change management
  • Critical thinking
  • Coaching
  • Mentoring
  • Technical Support
  • Quality Improvement
  • Team Supervision
  • Overtime Management
  • Documentation and Reporting
  • Complex Problem-Solving
  • Lean Manufacturing
  • Performance Evaluations
  • Safety
  • Staff Education and Training
  • Client Support
  • Account Management
  • Issue Resolution
  • Teamwork and Collaboration
  • Expectation Setting
  • People Management
  • Call Center Operations
  • Analytical Thinking
  • Leading Team Meetings
  • SMART Goals
  • Safety Processes and Procedures
  • Onboarding and Orientation

Accomplishments

  • Documented and resolve distributor issue which led to a cost savings of over 10,000 in misreported defects of product.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Coursework

  • Six Sigma Green Belt Certification
  • Coaching for Performance and Development
  • Business Writing and Instructional Design
  • Project Management
  • MHEI Management Boot Camp
  • CAP Inspection Team Member Certification

Certification

  • Certified MT, HHS (HEW) - 1987 - present
  • Certified MLT, ASCP - 1986 - Present
  • Green Belt Six Sigma, Becton Dickinson - 2008
  • Green Belt Six Sigma, More Steam University - 2012

Timeline

Senior Quality Systems Specialist

Exact Sciences
06.2020 - 03.2024

Supervisor LIS/LTS

CBRE, contractor for AstraZeneca
04.2018 - 02.2019

Microbiology Manager/Lab Safety Officer

Carroll Hospital Center
05.2014 - 06.2020

Microbiology Supervisor

Quest Diagnostics
04.2012 - 05.2014

Field Application Specialist, Mid-Atlantic

Becton Dickinson
08.2009 - 04.2012

EpiCenter Implementation Manager

Becton Dickinson
06.2008 - 08.2009

Team Lead, Technical Service

Becton Dickinson
01.1998 - 01.2000

Technical Service Representative

Becton Dickinson
01.1996 - 01.1998

Medical Technologist, H.E.W.

Quest Diagnostics
08.1987 - 01.1998

Medical Laboratory Technician

Quest Diagnostics
04.1986 - 08.1987

Team Lead, Technology Training Center

Becton Dickinson

Bachelor of Science, Business Information Systems -

University of Phoenix

Medical Technologist -

Department of Health, Education and Welfare (HEW)

Medical Technologist -

State of Maryland

Medical Laboratory Technologist -

American Society of Clinical Pathology (ASCP)

A.A. Medical Laboratory Technology -

Villa Julie College

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