CHRISTINE FARNER
Killingly,USA
Summary
Accomplished leader with expertise in vendor relationship management and strong interpersonal communications. Demonstrated success in strategic marketing growth, resulting in a 150% increase in customer satisfaction, while ensuring rigorous legal compliance. Known for analytical problem-solving skills and driving business strategy development focused on measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contract Manager
Blue Cross Blue Shield Rhode Island
Providence, RI
07.2024 - 03.2025
- Responsible for the full lifecycle management of healthcare provider contracts, including negotiation, drafting, implementation, and ongoing monitoring, ensuring compliance with regulations while maximizing the company's competitive position by securing favorable terms and minimizing risk, all while collaborating closely with internal teams like clinical, financial, and legal departments to achieve strategic healthcare objectives within the Rhode Island market
- Contract Negotiation
- Contract Drafting
- Provider Relationship Management
- Financial Analysis
- Compliance Oversight
- Stakeholder Collaboration
- Contract Management System Utilization
- Market Analysis
- Clear and Effective Communication
- Negotiation Expertise
- Project Management
- Analytical Skills
- Knowledge of Ancillary Contracting
Executive Director
Westcott Wilcox Elderly Residential Housing, Inc.
Danielson, CT
04.2021 - 02.2025
- Lead all aspects of financial management, including establishing a budget, tracking organizational expenses, meeting budgetary targets, fast paced environment, business development and reviewing financial reports/statements
- Address and fix operational issues by executing sustainable solutions
- Maintain compliance with all state and federal regulations
- Monitor all the decisions related to human resources to build a strong team of professionals and ensure residents’ safety by adhering to policies and procedures
- Execute appropriate action to create a safe and secure environment for the residents
- Collaborate with the community and the board of directors through regular interactions
- Support ongoing educational programs
- Oversee Medicaid/Medicare reimbursement
- Advocate for the residents and their families
- Work within the community of medical care doctors to break down the medical terminology to clear and effectively communicate to the residents and their families
- Completed state inspection 2022 with zero findings
- Maintained compliance with the latest healthcare policies
- Mentored the staff to ensure residents’ safety
- Built a strong network of major community members to ensure the best-in-class care
- Contributed to empowering fundraising
- IP Meetings/Human Service/Case Management
- Work with other community-based programs internal and external, client development seminars, trade shows, conference, radio work
- Develop an mentor budgets
Executive Director
Aveanna Healthcare
Worcester, MA
09.2023 - 07.2024
- Responsible for the administrative and leadership functions associated with all operations of the branch
- Initiating and maintaining compliance with all Federal and State regulations governing Home Health Care Agencies and ensuring compliance with policies and procedures
- Financial Management i.e creating a budget and managing to the budget
- Leading a team of nurse’s pt, ot, unskilled personal, and office staff that makes of managers and supervisors
- Contact management from a provider side
- I.e
- Coding, billing, reimbursement, working with several insurance companies
- Staff development including orientation, in-service education and continuing education
- Oversight of internal billing and collection efforts to generate clean claims
- Client Relations
- Medical Terminology
- Clear and effective communication
- Understanding of financial statements, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Medicaid/Medicare reimbursement: coding
- Medicaid/Medicare Cost Reports
- Work with the Nursing Director, conduct intake interviews with new client families
- All leadership functions of the operation to ensure growth, clean contracts, and reduce coding errors
Branch Manager Assistant Vice President
People’s United Bank
Killingly, CT
10.2013 - 04.2021
- Spearheaded end-to-end administration of the branch, including change management, customer engagement, employee development, and management
- Identified growth opportunities and areas of development for improvement and implemented the right plan of action
- Ensured customer engagement and experience enhancement by mentoring training programs for new managers and personnel
- Developed a robust support system for managing customers during the new bank acquisition procedure i.e
- Relationship building
- Simplified the hiring process to recruit potential talents in the bank
- Oversaw employee development by reviewing performance and taking corrective actions
- Surpassed business goals by acquiring new and valuable customers
- Increased deposit by 150% in 2018 while expanded sales goals consistently for eight months
- Attained a 60% rise in online customer relationship management through online transactions, direct deposit, and mobile banking
- Reduced risk exposure while maintaining budget constraints
- Surpassed bank-wide mortgage sales target as a top producer by accomplishing 120% of the goal in 2018
- Completed branch sales target and low-risk audits by establishing employee development and individual training plans
- Commercial Lending Credit
- Full Cycle Training
- Train the trainer
- Cash Management
Education
Graduate Certificate - Long Term Healthcare
University of Connecticut
Storrs, CT03-2023
Master’s - Business Administration with a concentration in Healthcare Management
Southern New Hampshire University
Manchester, NH12.2022
Bachelor of Arts - Business Administration
Southern New Hampshire University
Manchester, NH10.2021
Skills
- Staff Support and Office Assistance
- Medical Terminology
- Records Management
- Data Entry
- Ability to work in a fast-paced environment
- Strong organizational skills
- Innovation
- Strong interpersonal and communication skills
- Collaborative Team Player
- Microsoft Office Suite
- Electronic Medical Records (EMR)
- Committed to customer success & satisfaction
- Business Insights and Analytics
- Customer Relationship Management Tools
- Product Development Expertise
- Effective Sales Leadership
- Medicare Advantage Plan Expertise
- Analyze Customer Feedback
- Leadership in Marketing Implementation
- In-Depth Knowledge of Health Plan Dynamics
- Analytical Problem-Solving Ability
- Self-Starter in Dynamic Settings
- Qualified Intellectual Disability Professional Experience
- Proficient in Supporting Individuals with Intellectual Disabilities
- Business Strategy Development
- Strategic Marketing Growth
- Vendor relationship management
- Crisis management
- Project management software
- Multitasking
- Task prioritization
- Department leadership
- Public relations
- Business needs identification
- Records and database management
- Legal compliance
- Contract pricing
- Attention to detail
- Quickbooks
- Problem-solving aptitude
- Analytical thinking
Certification
- ServSafe Manager Certification, 10/03/20, 10/03/25
- Notary Public State of Connecticut, 11/01/21, 12/31/26
- Heartsaver CPR AED Certificate
- HIPAA Certification
- Contracts Manager Certificate
References
References available upon request.
Timeline
Contract Manager
Blue Cross Blue Shield Rhode Island
07.2024 - 03.2025
Executive Director
Aveanna Healthcare
09.2023 - 07.2024
Executive Director
Westcott Wilcox Elderly Residential Housing, Inc.
04.2021 - 02.2025
Branch Manager Assistant Vice President
People’s United Bank
10.2013 - 04.2021
Graduate Certificate - Long Term Healthcare
University of Connecticut
Master’s - Business Administration with a concentration in Healthcare Management
Southern New Hampshire University
Bachelor of Arts - Business Administration
Southern New Hampshire University
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