Christine Fewell

Answer incoming calls, handle faxes, and triage inquiries to ensure the appropriate person receives the call.

Communicate personalized information related to insurance qualifications, coverage, deductibles, and financial responsibility.

Process new orders intake, including full insurance verifications and gross margin checks.

Request, collect, and review order documents, such as Certificates of Medical Necessity.

Facilitate communication between customers, third-party payers, distributors, doctors, nurses, case managers, and others to complete initial orders.

Collect and process payments for out-of-pocket amounts prior to product shipment.

Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.

Adhere to employee or customer confidentiality and comply with policies and federal regulations.

Provide excellent customer service for all internal and external customers, focusing on solutions for customer concerns and prioritizing customer service.

Required qualifications include a high school diploma/GED, one year of insurance eligibility verification experience, and background in Medicaid, Medicare, and Private Insurance.

PREFERRED COMPETENCIES AND QUALIFICATIONS

Associates degree in a relevant field, ability to work in a fast-paced environment, think quickly, assess situations, and make sound decisions, and solid written and verbal communication skills.

• Touchmark Home Health Services 05/2017 – 03/2020 Created community educational lesson plans, guided progress reports. Researched new exhibits/displays and consolidated information into educational guides. Awareness raising, motivation and provision of program information to doctor's offices and retirement communities. Development, updating and production of internal and external communication tools for doctors and hospital discharge planners.

• Created and managed Purchase from Orders from opening to completion. Negotiated contracts with suppliers. Consistently maintained a sufficient level of high demand inventory items for stock in 9 store locations. Processed purchase orders and contacted suppliers to ensure orders were delivered on time. Managed material delivery dates to support production schedules. Ran and managed equipment backorder reports for nine store locations on a daily bases.