Christine Fikes
Overland Park,KS
Summary
Dynamic administrative professional with a proven track record at Tompkins Industries, Inc., excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Adept at training staff and implementing effective inventory systems, demonstrating meticulous attention to detail and strong problem-solving skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Tompkins Industries, Inc.
10.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Infant Teacher
Children's Lighthouse
05.2018 - 10.2020
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Promoted development of social, emotional, and communication skills in infants.
Collections Agent
Integrity
09.2015 - 05.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Collections Manager
Client Services
01.2013 - 09.2015
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Accessed credit records to evaluate customer credit histories.
Collections Manager
Encore
04.2000 - 05.2010
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Utilized advanced negotiation skills to secure favorable settlements in complex collection scenarios.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Accessed credit records to evaluate customer credit histories.
Education
Basehor-Linwood
Basehor, KS1991
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Administrative support
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Deadline oriented
- Invoice processing
- Meticulous attention to detail
- Multi-line phone proficiency
- Employee timesheet processing
- Training and coaching
- Supervising staff
- Inventory systems
Timeline
Administrative Assistant
Tompkins Industries, Inc.
10.2020 - Current
Infant Teacher
Children's Lighthouse
05.2018 - 10.2020
Collections Agent
Integrity
09.2015 - 05.2017
Collections Manager
Client Services
01.2013 - 09.2015
Collections Manager
Encore
04.2000 - 05.2010
Basehor-Linwood
Similar Profiles
Naveena ClarkNaveena Clark
Campaign Worker at Tompkins County Democratic CommitteeCampaign Worker at Tompkins County Democratic Committee
Beth DonishBeth Donish
Clinical Therapist at Tompkins County Whole HealthClinical Therapist at Tompkins County Whole Health
Sarah LaughlinSarah Laughlin
Special Education Paraprofessional at Tompkins Elementary SchoolSpecial Education Paraprofessional at Tompkins Elementary School
Luke PurintonLuke Purinton
Recreation Specialist at Blue Valley Recreation Center at HilltopRecreation Specialist at Blue Valley Recreation Center at Hilltop
Ian GouldingIan Goulding
Server at CharlestonsServer at Charlestons