Christine Fiore
Jackson,NJ
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
24
24
years of professional experience
Work History
Senior Sales Manager
Weedman Lawn Care
04.2021 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
Inside Sales/ Outside Sales Representative
Anchor Pest Control
10.2015 - 03.2021
- Account Manager for over 500 residential accounts
- Handle all residential account set-up through Pestpac
- Track all new customer data
- Consistently upsell one-time customers into service plans
- Cold call commercial properties for new business
- Supervised the on-call team
- Excellent time management skills
- Execute 100 inbound/outbound calls daily
- Develop training packets for all technicians.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
Call Center Manager/Head Trainer for Sales Division
Ned Stevens Gutter Cleaning
05.2006 - 08.2015
- Executed 200 calls per day (inbound/outbound/predictive dialer)
- Managed a team of 30 to attach personal and business goals
- Handled all outstanding bills from customers (debt collection)
- Provided exceptional customer service to new and existing clients
- Cold Call to gain additional business
- Produced sales and profits of $14+million for the company
- Trained all employees on product knowledge and the phone/computer system
- Executed one-on-one training sessions for my team to enhance their knowledge
- Worked intensively with at risk and irate clients developing trust and long-term business relationship.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
Administrative Assistant to the Vice President
Tridim Filter Corporation
09.1999 - 04.2006
- Handled all aspects of Office Manager and Warehouse Manager for 7 years
- Coordinated calendar for Outside Sales
- Managed 10 Service Accounts for the Corporation within NJ, NY, PA, VA & DE
- Ordered all material on a weekly basis for each individual account
- Correlated all the billing for each retail and hospital account in the 5 states
- Worked closely with Human Resources regarding hiring of new employees.
- Streamlined office operations by implementing efficient filing systems and managing correspondence efficiently.
- Developed strong working relationships with internal departments for better collaboration and efficiency.
- Assisted in onboarding new employees by coordinating training sessions and providing necessary resources for a smooth transition into the company.
- Served as a liaison between the Vice President''s office and external partners or clients to facilitate effective communication channels.
Education
Studied Communications -
William Paterson University
Wayne, NJSkills
- Sales Tracking
- Performance Tracking and Evaluations
- Rapport and Relationship Building
- Brand-Building Strategies
Accomplishments
- Awarded Top Inside Sales Associate of the Year 2009-2012
- Earned Top Bonus during the first year as Sales Trainer
- Consistently exceed weekly and monthly quotas 2017-present
Qualification Highlights
- Energetic Inside Sales Representative with 25 years of experience working with successful sales and customer service companies.
- Providing various levels of education, advice, and catering to the clients.
- Sound knowledge and application of productive sales and positive clientele interaction on the phone.
- Exceptional ability to build and maintain strong business relationships for successful outcomes.
- Effectively able to intervene during irate situations both calmly and professionally.
- Solid ability to develop current and future business relationship with new clients.
- Exceptional problem solver, driven to succeed with strong interpersonal skills.
- Team Player as well as independent worker
- Head Trainer on product knowledge and software
- Sophisticated written and verbal communication skills.
- Clear and articulate phone manner
References
Available Upon Request
Timeline
Senior Sales Manager
Weedman Lawn Care
04.2021 - Current
Inside Sales/ Outside Sales Representative
Anchor Pest Control
10.2015 - 03.2021
Call Center Manager/Head Trainer for Sales Division
Ned Stevens Gutter Cleaning
05.2006 - 08.2015
Administrative Assistant to the Vice President
Tridim Filter Corporation
09.1999 - 04.2006
Studied Communications -
William Paterson University
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