Christine Fitzpatrick- Adams

• I was in charge of overlooking the junior tellers and made sure that they were familiar with all procedures and operating as expected.• I took in deposits from the operations department, which included but were not limited to, VISA transactions and reactivating dormant accounts.• I was also solely responsible for determining what foreign currency notes would be accepted into the branch.• I took in deposits for the foreign currency and also sold currency to existing customers.

• I handled all large deposits and payouts that were done over the counter.

• I continued to check that customers accounts were updated with the right documentation, especially when large sums were being deposited.

• I also took in deposits for first time customers that opened their new account.

• I also received deposits for customers loading cash unto their VISA cards.

• At the end of the day, I then posted the VISA transactions to the customers cards so that the funds were available to be used.

• I greeted customers as they entered the bank and took in their cash and cheque deposits.

• I reviewed their account to ensure that it was updated with the necessary documents and advised them to bring in whatever may be needed

• I also processed their cash withdrawals and cheque encashments.

• I assisted fellow cashiers with completing customers’ vouchers as each teller cannot prepare a voucher for the transaction they are completing.

• At the end of the day, I balanced my physical cash against the figures in our system to ensure that every dollar was accounted for.

• I assisted the Night Safe Teller with the clearing of the overnight bags deposited through the shoot. These bags came from large companies such as gas stations, supermarkets and wholesale and retail stores.

• I also assisted in clearing the envelopes that would have been deposited into the ATMs throughout the day and evening. This process included verifying that the amounts encoded on the envelope matched the physical cash received. If there were any discrepancies, I had to contact the customer and prepare the necessary vouchers to correct them.

• I was also responsible for returning the correct bags to customers the next day so that they can do their deposits again.

• As the night safe assistant, I was also responsible for the upkeep and distribution of the stationery for the branch.

• Opened new accounts and assisted customers with existing accounts to add family members to their current account. After creating accounts or adding family members, I created and edited the customers’ files which included putting together their information, documents and signatures.

• I also worked on the remediation of files that were missing customers documents or simply needed to be updated due to Anti Money Laundering (AML) guidelines.

• I ensured customers had the relevant documents and updated information to send wire transfers whether it was for large business transactions or a simple transfer of funds or even financial assistance to family members.

• I prepared the relevant vouchers and needed to complete wire transfers and then posted them in the system to be approved.