Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christine Floresca

North Las Vegas

Summary

Equipped with strong empathy and problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Patient Benefits Coordinator

OpenSided MRI Las Vegas
07.2024 - 02.2025
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Provided exceptional customer service to patients, addressing their concerns and answering questions regarding insurance benefits.
  • Demonstrated flexibility by adapting to changing priorities and effectively managing multiple tasks simultaneously.
  • Enhanced patient satisfaction by efficiently processing insurance claims and verifying eligibility.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
  • Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.


Front Desk Scheduler

OpenSided MRI Las Vegas
12.2023 - 07.2024
  • Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Reduced no-shows by implementing appointment reminder system through phone calls, text messages and emails.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Organized, maintained and updated information in computer databases.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Improved office ambiance, selecting music and reading materials for waiting area.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Collected payments, processed transactions and updated relevant records.
  • Reduced patient wait times by effectively managing schedules for multiple radiologists and technicians.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.

Stay at Home Mom

Home
07.2021 - 12.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Worked hours across nights, weekends, and holidays.
  • Self-motivated, with a strong sense of personal responsibility.

Front Desk Receptionist

Stone Mountain Health Services
02.2021 - 07.2021
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for patients requiring transport services.
  • Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Helped patients complete necessary medical forms and documentation.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained a clean work environment, ensuring all equipment was properly sanitized after each use.
  • Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
  • Navigated challenging situations involving difficult patients or unforeseen obstacles with patience, empathy, and adaptability.
  • Assisted in event preparation and cleanup for company activities and celebrations while adhering to strict deadlines.
  • Used vacuum to clean carpeted areas in offices, lobbies and corridors.
  • Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.

Receptionist

Courtyard Care Center
08.2018 - 05.2020
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Provided reliable support to both clinical staff members and patients throughout daily operations within the healthcare facility.
  • Enhanced patient comfort by providing safe and efficient transportation within healthcare facilities.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.

Education

Millikan High School
Long Beach, CA
06-2017

Skills

  • Strong empathy
  • Excellent verbal and written communication
  • Customer service
  • Professional demeanor
  • Phone etiquette
  • Multi-line telephone operation
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Schedule management
  • Active listening
  • Multitasking Abilities
  • Computer proficiency
  • Tech-Savvy
  • Typing speed 60 wpm
  • Appointment scheduling
  • Data entry
  • Documentation and reporting
  • HIPAA compliance
  • Healthcare regulations
  • Payment processing
  • Office equipment proficiency
  • Key holder experience
  • Benefits explanation

Languages

English
Full Professional

Timeline

Patient Benefits Coordinator

OpenSided MRI Las Vegas
07.2024 - 02.2025

Front Desk Scheduler

OpenSided MRI Las Vegas
12.2023 - 07.2024

Stay at Home Mom

Home
07.2021 - 12.2023

Front Desk Receptionist

Stone Mountain Health Services
02.2021 - 07.2021

Receptionist

Courtyard Care Center
08.2018 - 05.2020

Millikan High School

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