Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Forte

Feura Bush

Summary

Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.

Overview

9
9
years of professional experience

Work History

Support Specialist

BusHive
01.2016 - 12.2024
  • Assisted customers with inquiries and technical issues, ensuring timely resolution.
  • Managed support tickets using ticketing systems to streamline communication and tracking.
  • Documented troubleshooting processes for recurring issues, enhancing knowledge base accuracy.
  • Collaborated with team members to identify areas for improvement in customer support services.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Mentored new trainers, providing guidance on curriculum design and engagement strategies.

Education

High School Diploma -

Schenectady High School
Schenectady, NY
06-2008

Skills

  • Customer service
  • Training and coaching
  • Recordkeeping skills
  • Technical assistance
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Support Specialist

BusHive
01.2016 - 12.2024

High School Diploma -

Schenectady High School

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