Christine Franckle
Delray Beach,Florida
Summary
Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Associate Director of Revenue Cycle Management
Remedial Pro
07.2023 - 10.2023
- Developed and implemented Standard Operating Procedures to improve verification of benefits and payment posting, resulting in increased accuracy and efficiency
- Successfully managed a team of 4 verification of benefit coordinators and 2 payment posters utilizing strong leadership and communication skills
- Collaborated with third-party payers to resolve provider enrollment and credentialing issues to ensure timely reimbursement
- Assisted the CFO with analyzing cash flow trends by reviewing monthly and quarterly financial reports
Billing Manager
GreenpointMed, Inc
10.2021 - 07.2023
- New Business Development (Sales) to increase company's revenue with the goal of adding new vendor contracts
- Resulting in converting 75% of the leads received it new billing clients
- Manage the revenue cycle process for 5 large practices (each up to 40 providers)
- Ensuring 95% of claims are recorded as paid in Accounts Receivable
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
Senior Medical Biller
GreenpointMed, Inc
04.2021 - 10.2021
- Communicated with insurance providers to resolve denied claims and resubmitted
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers
- Posted Electronic Remittances as well as external payer sources (Avality, Optum Pay, PaySpan, Navinet) daily to reflect updated patient balances
- Assisted CEO with Account Reconciliation and client specific payroll
- Onboard new practices to be acclimated to the company's billing process.
- Generated monthly billing and posting reports for management review
Intake Coordinator
GreenpointMed, Inc
08.2020 - 04.2021
- Submit claims daily to insurances to ensure timely filing requirement.
- Verified outpatient Psychotherapy benefits for practices
- Provided the following details: coinsurance / copay, deductible and out of pocket accumulations, effective dates, and authorizations
- Updated charts with correct patient demographics resulting in minimal claim rejections and denials.
Medical Office Specialist
HCA - Physician Services Group
07.2019 - 11.2019
- Scheduled 200 new and existing patients per week for upcoming appointments
- Confirmed active Primary Care Providers referrals and verified specialist benefits for incoming patients.
- Assisted the Practice Manager with weekly reports to improve the Quality of Care, Patient Satisfaction, and Account
- Receivable metrics.
Legal Assistant
Specialized Healthcare Partners
05.2018 - 06.2019
- On behalf of hospitals, followed up with insurances to obtain status on outstanding claims, payments, and appeals resulting in higher revenue
- Assisted with supervising attorneys in aging review projects to prepare for end of month reporting.
- On multiple Electronic Medical Record systems, provided detailed claim and appeal status for the hospital's reference.
- Served on Community Outreach Committee to promote volunteerism within the office; chaired the company's team for
- Walk to End Alzheimer's.
Education
Master of Business Administration (M.B.A - Healthcare Management
Lynn University
Boca Raton, FLBachelor of Science (B.S - Healthcare Administration
Florida Atlantic University
Boca Raton, FLCertification - Value Creation
Florida Atlantic University
Boca Raton, FL10.2023
Certification - Real Estate Associate
Gold Coast School of Real Estate
Boca Raton, FL09.2023
Certification - Hospitality Management
Florida Atlantic University
Boca Raton, FL04.2020
Skills
- Analytical Thinking
- MS Office
- Relationship Building
- Coaching and Mentoring
- Project Management
- Program Development
- Hiring and Training
Affiliations
Junior League of Boca Raton
National Board of Realtors
Timeline
Associate Director of Revenue Cycle Management
Remedial Pro
07.2023 - 10.2023
Billing Manager
GreenpointMed, Inc
10.2021 - 07.2023
Senior Medical Biller
GreenpointMed, Inc
04.2021 - 10.2021
Intake Coordinator
GreenpointMed, Inc
08.2020 - 04.2021
Medical Office Specialist
HCA - Physician Services Group
07.2019 - 11.2019
Legal Assistant
Specialized Healthcare Partners
05.2018 - 06.2019
Master of Business Administration (M.B.A - Healthcare Management
Lynn University
Bachelor of Science (B.S - Healthcare Administration
Florida Atlantic University
Certification - Value Creation
Florida Atlantic University
Certification - Real Estate Associate
Gold Coast School of Real Estate
Certification - Hospitality Management
Florida Atlantic University
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