Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christine Fredrickson

Peoria,Arizona

Summary

Dynamic Auto Claims Associate with proven expertise at State Farm in claims processing and customer relationship management. Recognized for critical thinking and attention to detail, efficiently resolving claims while ensuring regulatory compliance. Adept at navigating complex situations, delivering exceptional service, and maintaining high-quality standards in a fast-paced environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Auto Claims Associate

State Farm
Tempe, AZ
10.2023 - Current
  • Build relationships with customers over the phone in a fast-paced environment.
  • Resolve claims efficiently while managing the claims process from start to finish.
  • Determined coverage and liability based on interviews with customers, claimants, and witnesses.
  • Partner with appraisers and body shops to manage vehicle repairs.
  • Utilize critical thinking skills to gather and investigate information to make sound decisions.
  • Researched state laws related to automobile insurance coverage for legal compliance.
  • Drafted correspondence to inform customers about claim decisions or provide additional information as requested.
  • Processed payments for approved claims using established procedures while ensuring accuracy of data entry.

Patient Admitting Representative

John C Lincoln Hospital (Now HonorHealth)
Phoenix, AZ
08.2008 - 06.2012
  • Admitting registration forms and patient demographics are accurate and completed according to the specified guidelines, as demonstrated by maintaining a QA score of at least 95%.
  • Prepared admission packets containing all necessary forms for review by physicians.
  • Obtained signatures on consent forms, financial agreements, and other documents required for admission.
  • Verified patient information and insurance coverage to ensure accuracy.
  • Reviews and resolves financial problems of patients.
  • Research possible coverage. Collects deposits and makes payment arrangements prior to discharge.
  • Patients are educated regarding their rights, obligations, and policies, as demonstrated by documentation and feedback.
  • Document pertinent account activity in the Patient Accounting system.
  • Provides outstanding customer service, as demonstrated, by documentation and feedback.

Customer Service Representative

Chubb Insurance Company
Phoenix, AZ
01.2004 - 05.2007
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Process incoming, new loss calls by properly obtaining appropriate claim information.
  • Provide initial service to the customers by explaining the claims process, initiating the damage appraisal, and arranging a rental car, if appropriate.
  • Resolve or answer routine problems and questions, and refer others to a unit leader or the appropriate unit.
  • Properly document all claim activity to support the outcome of the claim file.
  • Simultaneously, use multiple computer applications to enter the required claim information.
  • Comply with all internal and external reporting requirements.

Benefits Specialist

Principal Financial Group Inc
Phoenix, AZ
08.2001 - 10.2003
  • Ensures quality customer service for internal and external customers.
  • Resolve customer service inquiries, which could include benefit and eligibility information, billing and payment issues, customer material requests, and explanations of benefits (EOB).
  • Patterns with other billing and eligibility department representatives to resolve complex customer service inquiries.
  • Provide the very best customer service to internal and external customers.
  • Constantly meet established productivity, schedule adherence, and quality standards.
  • Recognizes when to refer complicated claim situations to the various areas, outside firms, and organizations.
  • Adapts procedures, processes, and techniques to meet the more complex position requirements.

Mail Clerk/Output Specialist

Hartford Insurance Group
Phoenix, AZ
08.1999 - 08.2001
  • Operation of high-level mail equipment: mail inserters, sorters, and finishing equipment in an automated high-speed/high-volume environment. Includes packaging and posting.
  • Deliver and pick up mail on scheduled runs inside an office building.
  • Perform other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, and insurance check processing.

Education

High School Diploma -

Deer Valley High School
Glendale, AZ
05-1999

Skills

  • Claims processing and review
  • Coverage determination and verification
  • Customer relationship management
  • Regulatory compliance and interpretation
  • Payment processing and posting
  • Data entry and proficiency
  • Critical thinking and evaluation
  • Problem solving and investigation
  • Team collaboration and multitasking
  • Attention to detail and accuracy
  • Effective communication skills
  • Insurance regulations knowledge
  • Fraud detection strategies
  • Financial transaction management
  • Medical terminology expertise

Certification

  • CT Casualty Adjuster All Lines License
  • DE P & C Adjuster License
  • FL Adjuster All Lines License
  • GA Auto Adjuster License
  • KY P & C License
  • LA Claims Adjuster P & C License
  • NC Adjuster License
  • NH P & C License
  • NM P & C License
  • OK P & C License
  • SC P & C License
  • TX All Lines License
  • VT P & C License

References

References available upon request.

Timeline

Auto Claims Associate

State Farm
10.2023 - Current

Patient Admitting Representative

John C Lincoln Hospital (Now HonorHealth)
08.2008 - 06.2012

Customer Service Representative

Chubb Insurance Company
01.2004 - 05.2007

Benefits Specialist

Principal Financial Group Inc
08.2001 - 10.2003

Mail Clerk/Output Specialist

Hartford Insurance Group
08.1999 - 08.2001

High School Diploma -

Deer Valley High School

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