Christine Freeman
Inverness,FL
Summary
Communications Officer with proven expertise at Madison County Sheriff's Office, enhancing emergency response efficiency through effective teamwork and critical thinking. Skilled in data entry and call prioritization, I implemented process improvements that significantly reduced response times, ensuring timely information dissemination and fostering community engagement during high-pressure situations.
Communications professional with strong expertise in crafting compelling messaging, managing public relations, and executing strategic communication plans. Adept at fostering collaboration, adapting to changing needs, and driving results through effective teamwork. Skilled in media relations, content creation, and stakeholder engagement, ensuring seamless communication and impactful outcomes. Dependable and results-driven, consistently delivering high-quality work while meeting organizational goals.
Overview
13
13
years of professional experience
Work History
Communications Officer
Madison County Sheriffs Office
01.2022 - 04.2025
- Coordinated emergency response communications among agencies to ensure timely information dissemination.
- Monitored multiple communication channels, ensuring rapid response to incoming incidents and requests for assistance.
- Developed and maintained detailed incident logs, enhancing accuracy of reports for subsequent reviews.
- Trained new staff on emergency protocols and communication systems, promoting operational consistency and efficiency.
- Implemented process improvements that reduced response times during high-pressure situations, enhancing overall service delivery.
- Collaborated with law enforcement and emergency services to facilitate effective inter-agency communication strategies.
- Conducted regular system checks on communication equipment to ensure reliability during critical operations.
- Assisted in developing training materials for emergency preparedness programs, fostering community awareness and engagement.
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Ensured accuracy of warrant information through meticulous data entry and regular audits.
- Collaborated with law enforcement agencies to verify warrant statuses and update records accordingly.
- Assisted in the development of improved filing procedures for efficient record retrieval.
Owner/Operator
Blackwater Airboat Tours & Recovery
10.2012 - 01.2023
- Coordinated guest services to enhance overall visitor experience and satisfaction.
- Handled reservations and bookings, ensuring accurate and timely processing of requests.
- Developed relationships with local businesses to provide guests with exclusive offers and recommendations.
- Acted as primary point of contact for guest inquiries, addressing concerns with professionalism and efficiency.
- Implemented feedback mechanisms to continuously improve service offerings based on guest preferences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Oversaw fleet operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented maintenance schedules to optimize vehicle performance and reduce downtime.
Data Entry Clerk
Greenspoon Marder
10.2019 - 02.2020
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained organized digital files to ensure easy retrieval of information.
- Collaborated with team members to streamline data entry workflows, enhancing efficiency.
- Conducted regular audits of data entries to identify and rectify discrepancies.
- Implemented best practices for data management, improving overall accuracy rates.
- Utilized advanced spreadsheet functions to analyze and report data trends effectively.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
EMT/Paramedic - Emergency Medicine
Broward College
Fort Lauderdale, FL06-2009
No Degree - Fire Science
Broward Fire College
Davie, FL04-2009
No Degree - Medical Sciences - Nursing
McFatter Technical College
Davie10-2005
PCA, HHA, CNA & NA - Medical Science
Withlacoochee Technical Institute
Inverness02-2005
High School Diploma -
Nova Night High School
Davie07-2004
Skills
- Data entry proficiency
- Information gathering
- Mental resilience
- Call prioritization
- Stress tolerance
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
Timeline
Communications Officer
Madison County Sheriffs Office
01.2022 - 04.2025
Data Entry Clerk
Greenspoon Marder
10.2019 - 02.2020
Owner/Operator
Blackwater Airboat Tours & Recovery
10.2012 - 01.2023
EMT/Paramedic - Emergency Medicine
Broward College
No Degree - Fire Science
Broward Fire College
No Degree - Medical Sciences - Nursing
McFatter Technical College
PCA, HHA, CNA & NA - Medical Science
Withlacoochee Technical Institute
High School Diploma -
Nova Night High School
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