Christine Friend
Sprague River,OR
Summary
Dynamic leader and strategic thinker with a proven track record at Klamath County Fire District #3. Excelled in high-pressure environments, demonstrating adaptability and critical decision-making skills. Enhanced operational efficiency and team productivity through innovative strategies, achieving significant improvements in emergency response times. Skilled in oxygen therapy application and fostering effective communication, I drive results and exceed employer expectations. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations. Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
20
20
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
EMT-B
Klamath County Fire District #3
01.2024 - 08.2024
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Performed medical assessments, including airway management and splinting of fractures.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed for optimal preparedness during emergencies.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Assisted in removal of patients from hazardous or confined spaces.
- Educated community members on basic first aid techniques through participation in outreach programs aimed at promoting public health awareness regarding emergency preparedness measures.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Responded to calls swiftly, providing life-saving interventions.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
- Provided patient education on pre-hospital care and safety.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Delivered emotional support to patients and families.
- Handled patient transfers from one medical facility to another.
- Followed all safety protocols and took necessary precautions while providing care.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Dispensed medications and monitored patient reactions.
- Utilized communication devices to maintain contact with supervisors.
Fire Chief
Klamath County Fire District #3
09.2004 - 08.2024
- Managed department budget effectively, prioritizing essential equipment purchases and maintenance without compromising safety standards.
- Developed comprehensive training programs to ensure the continuous professional growth of firefighters and officers.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Organized department-wide training sessions on mental health and wellness, resulting in improved morale and reduced burnout rates among firefighters.
- Collaborated with neighboring departments for seamless interoperability during large-scale emergencies or natural disasters.
- Enhanced firefighting strategies for better efficiency in extinguishing fires and reducing property damage.
- Promoted public trust in the department by maintaining transparency in operations, addressing concerns from community members, and ensuring accountability among staff members at all levels.
- Strengthened interdepartmental communication through regular meetings, improving collaboration on projects involving multiple divisions.
- Successfully led large-scale emergency exercises, testing the readiness of personnel under high-pressure scenarios and identifying gaps in response capabilities.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Established strong relationships with local government officials to secure necessary funding and resources for the department''s needs.
- Supervised incident command operations, ensuring proper coordination among on-scene personnel and effective communication with external agencies.
- Reduced workplace injuries by enforcing strict adherence to safety protocols and conducting regular inspections of facilities and equipment.
- Updated standard operating procedures to reflect advancements in firefighting technology and best practices.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Prepared and adjusted schedules to cover demand.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Created fire prevention courses to educate general public.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Created a streamlined process for handling permit applications, expediting approval times while maintaining compliance with applicable codes and regulations.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Conducted thorough investigations into fire incidents, working closely with law enforcement agencies to determine causes and identify responsible parties when necessary.
- Championed diversity within the department by actively recruiting minority candidates and fostering an inclusive work environment.
- Assessed department performance through detailed analysis of incident reports, identifying areas for improvement and implementing corrective actions when needed.
- Implemented community outreach initiatives to promote fire safety awareness and prevent potential hazards.
- Improved the efficiency of equipment maintenance by creating a centralized tracking system, ensuring timely repairs and replacements.
- Improved emergency response times by implementing new dispatch procedures and optimizing resource allocation.
- Directed work of 10 firefighters engaged in extinguishing fires.
- Implemented comprehensive training operations, inspections and performance evaluations.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
Dispatch Executive
All American Broker Carrier Associated, Inc
02.2018 - 08.2023
- Streamlined dispatch processes by implementing efficient scheduling and route planning strategies.
- Coordinated emergency response efforts during critical incidents involving company vehicles or personnel for swift resolution of issues.
- Monitored industry trends to stay current on best practices in dispatch management, sharing insights with colleagues as appropriate.
- Maintained accurate records of driver assignments, vehicle statuses, and shipment details for streamlined operations.
- Managed high-pressure situations effectively by prioritizing tasks and making quick decisions under tight deadlines.
- Planned and prioritized assigned tasks to meet deadlines.
- Managed fleet transportation dispatching for 48 states.
- Improved on-time delivery rates with proactive communication between drivers, clients, and internal teams.
- Boosted operational efficiency through thorough analysis of dispatch data to identify areas for improvement.
- Coordinated scheduling in high-volume environment.
- Optimized resource allocation for vehicle maintenance, ensuring minimal downtime and maximizing fleet efficiency.
- Implemented performance metrics to evaluate dispatcher productivity, leading to increased accountability among team members.
- Supervised loading/unloading procedures at distribution centers, ensuring adherence to safety standards and proper handling of goods.
- Reduced missed deliveries by closely monitoring driver progress and proactively identifying potential delays.
- Collaborated with cross-functional teams to implement cost-saving measures in the dispatch process.
- Developed strong relationships with clients and carriers to facilitate smooth coordination during peak periods.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Organized paperwork and explained individual job parameters for each assignment.
- Developed and implemented process enhancements to drive continuous program improvement.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Supported sales department by providing timely information about available capacity and assisting in the development of effective pricing strategies.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Ensured compliance with federal regulations and company policies regarding hours of service, safety protocols, and transportation guidelines.
- Contributed to business growth by identifying opportunities for expanding client base or improving existing services.
- Kept work area safe, organized and clean according to general office practices and OSHA requirements.
- Established a culture of open communication within the dispatch team, promoting collaboration and teamwork for improved performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to deliveries and pickups.
- Assisted in recruiting and training new dispatchers, fostering a culture of continuous improvement within the team.
Owner
Friend's Express, LLC
06.2008 - 01.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Improved team productivity by introducing innovative project management tools and techniques.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Expanded business into new markets.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZHigh School Diploma -
Coleville High School
Coleville, CA 1981 - 1982
Skills
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Patient Assessment Techniques
- Decision-Making
- Organizational Skills
- Task Prioritization
- Vital signs monitoring
- Medication Administration Knowledge
- Critical decision-making skills
- Self Motivation
- Multitasking Abilities
Certification
- EMT - Emergency Medical Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EMT-B
Klamath County Fire District #3
01.2024 - 08.2024
Dispatch Executive
All American Broker Carrier Associated, Inc
02.2018 - 08.2023
Owner
Friend's Express, LLC
06.2008 - 01.2018
Fire Chief
Klamath County Fire District #3
09.2004 - 08.2024
High School Diploma -
Coleville High School
1981 - 1982
- EMT - Emergency Medical Technician
Associate of Arts - Business Management
University of Phoenix
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