Christine Fuentez
Peyton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Advisor
Christian Brothers Automotive
01.2024 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
Firestone Complete Auto Care Service Manager
06.2018 - 09.2023
- Adhered to customer service standards to foster satisfaction and retention
- Reviewed inventory levels and ordered supplies to keep products in stock
- Prioritized and delegated daily work tasks to meet anticipated goals
- Created employee work schedules to keep shifts properly staffed
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service
- Pitched in to complete various duties during peak periods or employee absences
- Motivated and supported employees to maintain low turnover
- Created written estimates and obtained customer consent to proceed
- Monitored employee performance through key metrics analysis
- Resolved customer inquiries and complaints requiring management level escalation
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Reviewed completed work to verify consistency, quality, and conformity
- Evaluated individual and team business performance and identified opportunities for improvement
- Completed thorough opening, closing, and shift change function to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies
- Provided efficient and courteous service to customers at all times.
Dillard's Clearance Center Sales Associate
06.2013 - 05.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Assisted teammates with sales processing tasks to meet daily sales goals
- Trained new team members in cash register operation, stock processing, and customer service.
Education
Bachelor's Degree - Mathematics
University of South Florida
Tampa, FLAssociate's Degree - Economics
University of South Florida
Tampa, FLSkills
- Employee training, development, coaching, and motivation
- Shift scheduling and coordinating based on demand
- Teamwork and collaboration
- Onboarding and orientation
- Estimating and quoting
- Policy and procedure enforcement
- Verbal and written communication
- Inventory management
- Team leadership
- Performance tracking and evaluation
- Staff supervision
- Workplace safety
- Customer service and relationship building
- Planning, organizing, and delegating work
- Computer Skills
- Account Management
- Payment Scheduling
- Purchase Order Management
- Invoice and Payment Processing
- Account Reconciliation
References
- Robert Badial, Former store supervisor, 719.623.9185
- Chris Biggs, Former area supervisor, 405.334.8823
- Sheldon Nalley, Former teammate, 512.627.3652
- Nadia Johnson, Former employee, 719.271.3381
Timeline
Service Advisor
Christian Brothers Automotive
01.2024 - Current
Firestone Complete Auto Care Service Manager
06.2018 - 09.2023
Dillard's Clearance Center Sales Associate
06.2013 - 05.2018
Bachelor's Degree - Mathematics
University of South Florida
Associate's Degree - Economics
University of South Florida
Similar Profiles
Ethan GilliamEthan Gilliam
Automotive Technician at christian brothers automotiveAutomotive Technician at christian brothers automotive
Zafar ShiekhZafar Shiekh
GS Technician at Christian Brothers AutomotiveGS Technician at Christian Brothers Automotive
Michael NievesMichael Nieves
Assistant Service Manager at Christian Brothers Automotive CorporationAssistant Service Manager at Christian Brothers Automotive Corporation
Zachary TerryZachary Terry
Recruiter at Christian Brothers Automotive CorporationRecruiter at Christian Brothers Automotive Corporation
JESSICA MOMEN, PHRJESSICA MOMEN, PHR
Compensation Analyst Lead at CHILDREN'S HOSPITAL COLORADOCompensation Analyst Lead at CHILDREN'S HOSPITAL COLORADO