Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CHRISTINE FURLOW

Cincinnati,OH

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Deeply committed to upholding the highest standards of patient care and fostering a supportive and engaging workplace for associates. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

30
30
years of professional experience

Work History

General Manager

MyEyeDr
11.2024 - Current
  • Budget implementations, employee reviews, training, and scheduling.
  • Managing a diverse team of professionals, creating a positive work environment and high employee satisfaction.
  • Implementing strategies to increase revenue and profitability.
  • Cultivating strong relationships with patients, doctors, and vendors to ensure long-term success and loyalty.
  • Monitoring financial performance, set budgets and controlling expenses to provide financial stability and long-term organizational growth.
  • Maximizing efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Store Manager

Tumi Inc.
08.2022 - 08.2024
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Recruited, hired and trained a brand new team in my first quarter.
  • Responsible for record breaking volume in 2022 and 2023.
  • Increase in all KPI's over comp.
  • Passionate about creating the best customer experience.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Utilized CRM platform to build client base.
  • District leader in conversion. Responsible for creating monthly training deck for all SM's in the district.
  • Planned and executed off-site events to build brand awareness.

Assistant Store Manager/Acting General Manager

Crate And Barrel
01.2022 - 06.2022
  • Managed daily operations of an $18+ mil store with 65+ employees.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure environments for employees and customers.
  • Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained associates.
  • Increased employee retention.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Analyzed and interpreted store trends to facilitate planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking strategies.

General Manager, District Merchandise Manager

WHITE HOUSE BLACK MARKET
02.2018 - 01.2022
  • Responsible for turning around a poor performing store in six months by driving double digit lifts in all metrics. Trained staff with a customer focused selling model, implemented policies and procedures, and business acumen training.
  • Created an elevated client experience through exceptional service and maintaining the highest visual standards.
  • Responsible for training all new managers within the OH/KY markets in Operations and Visual Merchandising.
  • Consistently maintained the highest KPI's in the District, Region and top 10% of the brand.

Assistant Store Manager/Acting Store Manager

Eddie Bauer
08.2016 - 02.2018
  • Managed daily operations of $3.5 million retail clothing store with 30+ employees.
  • Generated revenue through clienteling and monthly in-store and off-site events.
  • District sales leader for 6 quarters.
  • Planned and executed monthly onsite and offsite outdoor adventures for clients to build brand awareness

Store Manager

SPRINGHOUSE
01.2003 - 01.2010
  • Managed daily operations of a successful luxury furniture, lighting, accessories, and interior design store..
  • Launched the in-home design consultation format to expand the business.
  • Extensive experience working with ASID professionals.
  • Achieved consistent sales growth while maintaining strong profit margins.
  • Participated in five Designer Show Houses in Dayton, OH with an award winning design team.
  • Responsible for wholesale ordering and maintaining the accounts.
  • Analyzed reporting to gauge product performance and influence merchandising decisions.

Sales Associate, Visual Merchandise Manager

POTTERY BARN OUTLET
01.2002 - 01.2003
  • Store opening team
  • Visual merchandise management.
  • Implemented corporate directives.
  • Responsible for maintaining store standards and maintenance.

Floor Supervisor, Visual, Merchandise Manager

GAP, INC
01.1997 - 01.1998
  • Responsible for all visual merchandising aspects of a $10 million store.
  • Managed the execution of all window displays, merchandise flow, floor sets, and marketing.
  • Evaluated and implemented corporate directives based on inventory and current sales.
  • Trained management staff in all aspects of merchandise management.
  • Selected for new store opening team for four outlet locations.

Floor Supervisor, Visual MerchandiseManager

GAP, INC
01.1995 - 01.1997

Education

Course Studies in Economics -

UNIVERSITY OF NEW MEXICO
Albuquerque, NM

Course Studies in Criminal Justice -

ALBUQUERQUE TECHNICAL VOCATIONAL INSTITUTE
Albuquerque, NM

SINCLAIR COMMUNITY COLLEGE

Skills

  • Leadership and team building
  • Staff training, coaching & development
  • Operations management
  • Administrative Management
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Coaching and Mentoring
  • P&L management
  • Patient/Client relations
  • Exceptional interpersonal communication
  • Experienced in EHR systems, medical insurance billing and coding
  • Optician apprenticeship
  • Attention to Detail
  • Operational Efficiency

Accomplishments


  • District sales leader with numerous monthly recognitions as a top performer.
  • Won several district and regional sales contests.
  • Completed numerous training programs on Loss Prevention, Sales Strategies, Clienteling, and Team Building.
  • Currently enrolled in Optician Apprentice program.
  • Spearheaded collaboration with The Joe Burrow Foundation annual golf charity event.

Timeline

General Manager

MyEyeDr
11.2024 - Current

Store Manager

Tumi Inc.
08.2022 - 08.2024

Assistant Store Manager/Acting General Manager

Crate And Barrel
01.2022 - 06.2022

General Manager, District Merchandise Manager

WHITE HOUSE BLACK MARKET
02.2018 - 01.2022

Assistant Store Manager/Acting Store Manager

Eddie Bauer
08.2016 - 02.2018

Store Manager

SPRINGHOUSE
01.2003 - 01.2010

Sales Associate, Visual Merchandise Manager

POTTERY BARN OUTLET
01.2002 - 01.2003

Floor Supervisor, Visual, Merchandise Manager

GAP, INC
01.1997 - 01.1998

Floor Supervisor, Visual MerchandiseManager

GAP, INC
01.1995 - 01.1997

SINCLAIR COMMUNITY COLLEGE

Course Studies in Economics -

UNIVERSITY OF NEW MEXICO

Course Studies in Criminal Justice -

ALBUQUERQUE TECHNICAL VOCATIONAL INSTITUTE

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