Christine Gaige
Rochester,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication, problem-solving and recordkeeping skills. Adaptable individual proficient in job-related software.
Overview
21
21
years of professional experience
Work History
Substation Electrician
Rochester Gas And Electric
11.2021 - Current
- Improved substation reliability by performing routine maintenance and troubleshooting on high voltage equipment.
- Increased safety standards by conducting thorough inspections of substation components and identifying potential hazards.
- Participated in emergency response efforts, restoring power to affected areas after severe weather events or equipment failures.
- Assisted in the commissioning of new regulator stations, testing protection schemes, transformers and Network protectors and verified system functionality.
- Maintained excellent communication with supervisors, control room operators, and other crews to ensure smooth operations at the jobsite.
- Inspected and tested equipment and circuits to identify malfunctions or defects, using wiring diagrams and testing devices such as ohmmeters, voltmeters or ammeters..
- Tested Transformer and LTC fluids to identify contamination.
Stockroom Clerk
Rochester Gas And Electric
12.2019 - 05.2021
- Promoted healthy workplace culture through collaboration, open communication, problem-solving attitude among colleagues.
- Maximized space utilization within the stockroom while adhering to safety guidelines; creating better accessibility of goods.
- Managed shipping and receiving for facility
- Maintained a clean and organized stockroom, ensuring easy access to products and materials.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Completed cycle counts and full inventory audits.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items
Analyst Gas Dispatch and Energy Control Center
Rochester Gas And Electric
03.2008 - 11.2019
- Coordinated closely with other departments to facilitate smooth information flow between the control center and field teams.
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
- Trained personnel in important first response procedures.
- Consistently exceeded performance metrics by diligently monitoring system statuses and responding promptly to alerts or anomalies.
Call Center Representative Specialist
Rochester Gas And Electric
06.2003 - 03.2008
- Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
- Improved customer satisfaction by resolving complex issues and providing timely solutions.
- Maintained detailed documentation of customer interactions, ensuring accuracy for future reference or follow-up actions.
- Implemented conflict resolution skills to address escalated calls professionally and effectively.
- Assisted in training new hires on company procedures, product offerings, systems navigation, and customer service expectations.
Education
Associate of Science - Sociology
Thompkins Cortland Community College
Ithaca, NY06.1994
Skills
- Materials management
- Organizational Optimization
- Equipment Inspection
- Troubleshooting
- Attention to Detail
- Equipment Maintenance
- Shipping and Receiving
- Communication
- Software Navigation
- Documentation and reporting
- Adaptability/Flexibility
Timeline
Substation Electrician
Rochester Gas And Electric
11.2021 - Current
Stockroom Clerk
Rochester Gas And Electric
12.2019 - 05.2021
Analyst Gas Dispatch and Energy Control Center
Rochester Gas And Electric
03.2008 - 11.2019
Call Center Representative Specialist
Rochester Gas And Electric
06.2003 - 03.2008
Associate of Science - Sociology
Thompkins Cortland Community College
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