Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine GALLI

Naugatuck,CT

Summary

Service Advisor with a strong work ethic at Hamden Mazda, excelling in customer service and vehicle assessment. Proven track record of exceeding sales targets and enhancing customer loyalty through attentive listening and effective communication. Skilled in multitasking and organization, fostering teamwork to ensure seamless service delivery.

Overview

13
13
years of professional experience

Work History

SERVICE ADVISOR

HAMDEN MAZDA
07.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Cashier

Walmart
08.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Manager/WAITRESS

Friendlys Ice Cream
09.2012 - 10.2020
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Trained staff members on use of POS system.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Associate of Science - Early Childhood Education

POST UNIVERSITY
Waterbury, CT
05-2019

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Team player mentality
  • Goal-oriented mindset

Timeline

SERVICE ADVISOR

HAMDEN MAZDA
07.2023 - Current

Cashier

Walmart
08.2022 - 07.2023

Manager/WAITRESS

Friendlys Ice Cream
09.2012 - 10.2020

Associate of Science - Early Childhood Education

POST UNIVERSITY

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