Christine Gardner
Seattle,WA
Summary
Knowledgeable and dedicated customer service and healthcare professional with extensive experience in medical and retail industries. Solid team player and leader with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Pediatric Team Coordinator
Seattle Children's Hospital - Solid Tumor Team
01.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Outbound Scheduling Coordinator - Orthopedics
Seattle Children's Hospital
08.2022 - 01.2024
- Used Epic to schedule patients.
- Reviewed new patient paperwork before scheduling appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Verified insurance coverage and obtained pre-authorization.
- Maintained over 40 calls per day
Patient Care Specialist - Assistant Clinic Manager
Careful Mobile (Wellness Global)
02.2021 - 07.2022
- Performed patient scheduling and registration functions to serve as initial contact point for mobile testing visits.
- Managed master calendar and scheduled appointments for dispatch drivers based on optimal patient loads and availability.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Business Development Manager
Wellness Global / WellHEMP.co
01.2021 - 03.2022
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Negotiated contracts and closed sales with new and existing clients.
- Networked among local business and community organizations to develop leads and generate business.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Within 1.5 years helped turned company into million dollar business.
Sales / Holistic Consultant / Marketing Assistant
Seattle Tribe Partners
10.2019 - 02.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Maintained organized, presentable merchandise to drive continuous sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- ID checking and validating to Washington State law standards.
- Counted cash in register drawer at beginning and end of shift.
Sales / Medical Consultant / Inventory Management
OSK Enterprises
04.2019 - 10.2019
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- ID checking and validating to Washington State law standards.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Sales / Medical Consultant / Inventory Management
Nimbin Inc
07.2017 - 04.2019
- Restocked supplies and arranged displays.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- ID checking and validating to Washington State law standards.
Sales
Dunn Lumber
01.2015 - 07.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked with specialty software to build orders for delivery and custom orders.
Assistant Manager
Yankee Candle
11.2010 - 02.2015
- Monitored employee performance and developed improvement plans.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached team on effective upselling and cross-selling methods.
Home Care / Medical Assistant
Private Client / DSHS
05.2005 - 10.2010
- Administered medication as directed by physician.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Wound and infectious disease care and experience.
Education
Bachelor of Science - Health Information Management (BSHIM)
Western Governors University
Salt Lake City, UT05.2025
Associate of Applied Science - Health Sciences
Pierpont Community And Technical College
Fairmont, WV05.2024
Certified - Medical Assistant / Administrative Assistant
Pima Medical Institute
Renton, WA09.2009
Skills
- Medical professional 15 years
- 70 WPM typing speed
- MS Excel expertise
- Inventory Management
- Office Management
- Infection Control and Aseptic Procedures
- Wound care specialist
- Chronic Disease Management
- Service Utilization Improvements
- Critical Thinking
- EPIC EMR
- Patient Health Information Access
Timeline
Pediatric Team Coordinator
Seattle Children's Hospital - Solid Tumor Team
01.2024 - Current
Outbound Scheduling Coordinator - Orthopedics
Seattle Children's Hospital
08.2022 - 01.2024
Patient Care Specialist - Assistant Clinic Manager
Careful Mobile (Wellness Global)
02.2021 - 07.2022
Business Development Manager
Wellness Global / WellHEMP.co
01.2021 - 03.2022
Sales / Holistic Consultant / Marketing Assistant
Seattle Tribe Partners
10.2019 - 02.2021
Sales / Medical Consultant / Inventory Management
OSK Enterprises
04.2019 - 10.2019
Sales / Medical Consultant / Inventory Management
Nimbin Inc
07.2017 - 04.2019
Sales
Dunn Lumber
01.2015 - 07.2017
Assistant Manager
Yankee Candle
11.2010 - 02.2015
Home Care / Medical Assistant
Private Client / DSHS
05.2005 - 10.2010
Bachelor of Science - Health Information Management (BSHIM)
Western Governors University
Associate of Applied Science - Health Sciences
Pierpont Community And Technical College
Certified - Medical Assistant / Administrative Assistant
Pima Medical Institute
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