CHRISTINE GARDNER
Summary
Passionate about positively impacting the lives of others, I possess a unique combination of skills, experience, and drive to serve. Dedicated to creating a supportive environment, my goal is to enable individuals to reach their full potential. Proficient in actively listening and meeting people where they are, I excel at problem-solving and believe in the strength of collaboration and clear communication to unite a team towards a shared objective.
Overview
17
17
years of professional experience
Work History
Personal Assistant/Care Manager/End of Life Doula
The Al & Mary Hackney Family
04.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided assistance with medication management.
- Monitored and reported any changes in clients' physical and mental health.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Communicated with healthcare providers to facilitate continuity of care.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Volunteer Department Manager
Avow Hospice
06.2016 - 04.2022
- Essential Job Functions: recruitment and retention of quality volunteers, programming and policy, engagement, recognition, compliance, and community support
- Consistent improvement to the integration and utilization of volunteers into the organization's operations and services
- Compliance-Instruct volunteers on their responsibility in following the Compliance and Ethics Program
- Ensure volunteers adhere to Avow policies and procedures
- Detect non-compliance and follow up as appropriate
- Participate in developing and implementing successful strategies to recruit and retain high-quality, engaged, and dedicated volunteers for Avow's Volunteer programs
- Oversee all aspects of volunteer orientation, including conducting and revising volunteer training to ensure volunteers have met mandatory competencies
- Uses discretion and independent judgment to assign tasks to volunteers, filling requests based on patient/program/event needs and volunteers' interests and skills
- Oversee interdepartmental communication to ensure that volunteers are meeting the needs of departments and tasks to which they are assigned
- Maintain volunteer database to ensure human resource compliance
- Review and develop new competency criteria as needed
- Lead the development, coordination, and organization of volunteer education, training, and appreciation events
- Complete monthly, quarterly, and annual statistical reports
- Public speaking and participation in trade shows/vendor fairs to actively recruit new volunteers and raise awareness of Avow's mission, services, and volunteer opportunities
- Participate in organizational committees, training, and meetings as assigned
- Conduct an annual review of volunteer position descriptions, policies, and procedures
Volunteer Coordinator
Avow Hospice
01.2018 - 01.2019
Clinical Administrative Assistant
Avow Hospice
10.2016 - 01.2018
Receptionist/Operator
Avow Hospice
06.2016 - 10.2016
Owner/operator
Table of Plenty Personal Chef Services
06.2015 - 06.2016
- Sole proprietor of personal chef business
- Primary offerings include cooking classes, meal prep, parties, events and private dinners
- Duties include cooking, shopping, food costing, event planning, theme design, marketing, budgeting, and customer service
- Business suspended due to lack of financial resources
The Baker Museum Store Manager/Buyer
Artis-Naples
02.2014 - 06.2016
- Store Manager, volunteer trainer, and buyer for the Artis-Naples Museum store
- Duties include: Research and curate a unique and exclusive product assortment for The Baker Museum Store
- Merchandising of the museum store and locations in the Artis-Naples performing arts hall
- Provide patron information about Artis-Naples Museum and performing arts offerings and the benefits of supporting the organization with memberships and donations
- Assist with coordinating donor receptions, museum exhibit openings, holiday celebrations, and promotions for museum store and monthly art after-hours events, including staffing and training volunteers for all occasions
- Hiring, training, and scheduling of volunteers and employees
- Managing inventory, budgets, and revenues
- Working with all departments in the organization to supply a world-class experience for every customer
Retail Store Manager
Sur La Table
04.2008 - 02.2014
- Manager of large retail store and culinary center
- Duties include: Driving store results, including sales, payroll, shrink, and overall expenses
- Creating an environment for exceptional customer service
- Leading and supporting the company's vision and strategies
- Overseeing and delivering on all operations, merchandising, and visual directives
- Recruiting, retaining, and developing an engaged sales-driven team
- Identifying and developing the next levels of management
- Receipt of inventory, daily and yearly inventory controls
- Culinary center management includes hiring and training culinary staff, overseeing program budgets, retail revenue, and payroll
- Cross-over training of retail and culinary staff
Education
Doulagivers Specialist Certification - End of Life Doula Certification, Elder Care Consultant Certification, Care Planning Consultant Certification
Doulagivers International
01.2023
B.S. - Psychology/DEI
Hodges University
01.2022
Intensive self-expression and leadership curriculum focusing on the growth and development of the individual and the community
Landmark Education
01.2014
Licensed Practical Nurse -
LWIT
01.1987
Skills
- End of Life Doula
- Elder Care Specialist
- Retail Management
- Customer Service
- Administrative Assistant
- Project Management
- Volunteer Recruitment/Retention/Engagement
- Small Business Ownership
- Event Planning
- Meal Planning/Prep
- Retail Management
- Former hospice nurse
Timeline
Personal Assistant/Care Manager/End of Life Doula
The Al & Mary Hackney Family
04.2022 - Current
Volunteer Coordinator
Avow Hospice
01.2018 - 01.2019
Clinical Administrative Assistant
Avow Hospice
10.2016 - 01.2018
Volunteer Department Manager
Avow Hospice
06.2016 - 04.2022
Receptionist/Operator
Avow Hospice
06.2016 - 10.2016
Owner/operator
Table of Plenty Personal Chef Services
06.2015 - 06.2016
The Baker Museum Store Manager/Buyer
Artis-Naples
02.2014 - 06.2016
Retail Store Manager
Sur La Table
04.2008 - 02.2014
B.S. - Psychology/DEI
Hodges University
Intensive self-expression and leadership curriculum focusing on the growth and development of the individual and the community
Landmark Education
Licensed Practical Nurse -
LWIT
Doulagivers Specialist Certification - End of Life Doula Certification, Elder Care Consultant Certification, Care Planning Consultant Certification
Doulagivers International
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