Summary
Overview
Work History
Education
Skills
Timeline
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Christine Garris

Manheim,PA

Summary

With a proven track record at O'Halloran's Irish Pub and Eatery, I excel in team motivation and creative mixology, enhancing customer engagement and driving profitability. Leveraging skills in complaint handling and beverage preparation, I've successfully managed high-volume events and fostered a service-oriented team atmosphere, significantly improving guest satisfaction. I am server/seller RAMP certified as well as owner/manage RAMP certified.

Overview

32
32
years of professional experience

Work History

Bartender/Manager

The Floating Squirrel
05.2024 - Current
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Bartender/Manager/Owner

O'Halloran's Irish Pub and Eatery
03.2002 - 04.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Completed requisitions to maintain required stock par levels.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed day-to-day business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled,scheduled,prepared for special events and private parties

Restaurant General Manager

Pizza Hut
04.1993 - 04.2007
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Maintained facility and grounds to present positive image.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Set clear expectations and created positive working environment for employees.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

JPMcCaskey High School
Lancaster, PA
06-1995

Skills

  • Liquor restocking
  • Team motivation
  • Staff recruitment
  • Customer engagement
  • Employee scheduling
  • Sanitation standards
  • Complaint handling
  • Supply ordering
  • Policy enforcement
  • Workplace safety
  • Bartending expertise
  • Health codes compliance
  • Mixology
  • Cash and credit transactions
  • Outgoing personality
  • Identification verification
  • Inventory
  • Customer service expertise
  • Beverage supply orders
  • Maintaining a clean bar
  • Handling difficult customers
  • Food service
  • Anticipating guest needs
  • Bar service preparation
  • Bar operations management
  • Cash register operation
  • Beverage preparation
  • Creative mixology
  • Highly reliable
  • Service-oriented mindset
  • Responsible alcohol service
  • Payment processing
  • Courteous
  • Safe food handling procedures
  • Team training and development

Timeline

Bartender/Manager

The Floating Squirrel
05.2024 - Current

Bartender/Manager/Owner

O'Halloran's Irish Pub and Eatery
03.2002 - 04.2024

Restaurant General Manager

Pizza Hut
04.1993 - 04.2007

High School Diploma -

JPMcCaskey High School

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Christine Garris