Christine Garza
San Antonio,TX
Summary
Compassionate caregiver with extensive experience at Cornerstone Caregiving, excelling in patient-focused care and emotional support. Proven ability to enhance client well-being through effective communication and meticulous attention to detail in medical billing and insurance verification. Committed to maintaining high standards of care and ensuring patient comfort and dignity.
Overview
14
14
years of professional experience
Work History
Caregiver
River City Home Care
10.2024 - Current
- Maintained patient comfort by regularly repositioning to avoid bedsores.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed regular check-ins and progress report for each client.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Caregiver
Conerstone Caregiving
08.2024 - 04.2025
- Maintained patient comfort by regularly repositioning to avoid bedsores.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed regular check-ins and progress report for each client.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Medical Biller and Coder
Kellum Medical Group
10.2022 - 08.2024
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified all patient demographic information when registering for services.
- Reviewed patient cases and insurance coverage information per week.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Trained new staff on current, correct insurance verification procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Obtained payments from patients and scanned identification and insurance cards.
Registration/Financial Specialist
University Health System
07.2016 - 10.2022
- Interviews patients to obtain accurate and complete patient demographic and insurance information in order to complete the admission and registration of all patients
- Communicates with self pay patients about charges and assists patient with payment arrangements
- Collects appropriate forms as required by Medicare, Medicaid insurance companies and or other agencies
- Supervised shift operations and productivity. Assured appropriate staffing needs on a daily basis. Promoted team environment. Oversaw the daily functions of Admissions and Registration, Financial Counseling and Bed Control. Ensured that admissions and discharges are accurate and timely. Maintains strict confidentiality of patient records. Provided excellent customer service and adhered to the standards and behaviors of University Health.
- Secured and obtained accurate patient data for complete financial clearance of admission of various admission types and locations. Interviewed patients to determine accurate funding source information. Determined benefit level, coordination of benefits, coinsurance amounts for hospital and clinic services using knowledge of insurance verification. Performed pre-certification, referral coordination, and financial counseling. Communicated with paying patients about service charges and assisted patients with payment arrangements. Collected copays, coinsurance and other monies owed by patients. Ensured proper financial clearance for timely and correct reimbursement for services rendered at University
Registration
NIX Health System
08.2015 - 08.2016
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Determined appropriate appointment type and scheduled each in system.
- Organized, checked and submitted all related paperwork.
- Verified insurance benefits, processed payments, and issued receipts.
- Explained form wording to patients to help each understand information required.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Coordinated with staff to process paperwork and direct to appropriate departments.
- Used different software to record and organize patient insurance and medical information.
Receptionist/Resgistration/behavioral Tech
South Texas Health System
02.2012 - 08.2015
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Determined appropriate appointment type and scheduled each in system.
- Organized, checked and submitted all related paperwork.
- Verified insurance benefits, processed payments, and issued receipts.
- Learned specialized behavior approaches to implement behavioral strategies.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used different computer systems to document patient information, progress notes, and treatment plans.
Insurance Coordinator
Valley Surgical
06.2011 - 06.2014
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Verified insurance and communicated coverage to staff and patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
Education
Biller - Billing And Coding
Penn Foster Career School
Scranton, PAMedical Assistant - Medical Assistant
South Texas Vocational Technical Institute
McAllen, TX2009
High School Diploma -
San Isidro High School
San Isidro, TX2008
Skills
- Patient-focused care
- Phlebotomy
- Check-in coordination
- Insurance authorizations
- Patient scheduling
- Compassionate
- Health screening coordination
- Vital signs and examinations
- Direct patient care
- Customer service
- Payment collection
- General housekeeping
- Medical terminology
- Family education
- Appointment setting
- Medical records confidentiality
- Professional bedside manner
- Vital signs monitoring
- Companionship and emotional support
- Medical billing
- Insurance verification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Caregiver
River City Home Care
10.2024 - Current
Caregiver
Conerstone Caregiving
08.2024 - 04.2025
Medical Biller and Coder
Kellum Medical Group
10.2022 - 08.2024
Registration/Financial Specialist
University Health System
07.2016 - 10.2022
Registration
NIX Health System
08.2015 - 08.2016
Receptionist/Resgistration/behavioral Tech
South Texas Health System
02.2012 - 08.2015
Insurance Coordinator
Valley Surgical
06.2011 - 06.2014
Biller - Billing And Coding
Penn Foster Career School
Medical Assistant - Medical Assistant
South Texas Vocational Technical Institute
High School Diploma -
San Isidro High School
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