Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Christine Gasior

Oswego,IL

Summary

Strong communication, interpersonal and problem-solving abilities, with a passion for creating welcoming working environments. Consistently demonstrates agility, discipline, accountability, and emanates integrity. Looking to leverage my expertise to drive operational excellence and satisfaction. Will go above and beyond to ensure precision for customer service, the team, and the company.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Solomon Organization, LLC
06.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Processed security deposit refunds.
  • Kept accurate records of all resident and tenant correspondence.
  • Processed and managed purchase orders and vendor invoices to support daily operations in property management.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Property Manager

Lynd Living
11.2023 - 06.2024
  • Prepare weekly owner reports that outline detailed information of availability, pricing, traffic, market surveys, renewals, delinquency, and income.
  • Inspect the property regularly for quality, as well as to assess and identify needs for improvement.
  • Inspect maintenance repairs and available units for readiness, as well as recently vacated units.
  • Review projects and coordinate with the Maintenance Supervisor to schedule property improvements based on projections, as well as ensure prompt and correct responses to maintenance requests.
  • Determine the optimum rent based on market conditions and the level of rent concessions, if applicable. Plan for lease renewal management and reduce high exposure due to expirations.
  • Supervise all on-site staff, including hiring, training, and supervision. Positively communicate the property goals to the team.
  • Coordinate with the Marketing Department on the property’s marketing strategy.
  • Ensure that rent is collected and deposited on time. Initiate eviction process when applicable.
  • Plan and host monthly events for resident retention and satisfaction.
  • Ensure the resolution of resident issues and provide above and beyond customer service.
  • Submit invoices and communicate with the Accounting Department during the completion of processing.
  • Adhere to the property budget and request Regional Manager approval when applicable.

Community Manager

Continental Properties
01.2019 - 11.2023
  • Started as a Leasing Associate and was promoted to Assistant Community Manager in April 2020, then was promoted to Community Manager in February 2022 of a 300 unit community.
  • Experience in Lease Up and Stabilized Communities.
  • Drive of performance while monitoring market conditions.
  • Bi-monthly forecasting to maximize income generation and controlling expenses.
  • Surpassed all previous collection goals and achieved less than 2% delinquency.
  • Development of strategies to engage teams to meet company goals and objectives.
  • Effective hiring, training, and evaluating and coaching team members to leverage talent within the portfolio.
  • Encourage full team participation in operations, income growth, and managing expenses to empower the team to exceed community goals and objectives, as well as provide a stimulating work environment and identify key talent.
  • Analyze property needs, identify where contract changes are needed to improve quality and cost.
  • Negotiate and approve contracts for daily operations, as well as capital needs and major maintenance.
  • Complete routine physical inspections to identify and correct safety and curb appeal concerns, as well as monitor current and potential capital improvements.
  • Perform conflict mitigation and resolution for high client satisfaction and retention.
  • Quick response and accurate communication to owners, employees, and residents’ concerns, questions, and/or requests.
  • Reaching occupancy targets through all aspects of the community, resident presentation, leasing, reputation management, and resident retention.
  • Exceeding NOI and revenue goals.
  • Audit compliance.

Leasing Associate

Home Properties
03.2017 - 01.2019
  • Provide an exceptional level of customer service to all residents and prospects at the apartment community consisting of 710 units.
  • Daily tours of the community including all leasing documents from guest card through move in. Consistently achieved follow up goals.
  • Showcase the value of the community and paint the picture of the prospect’s home at the community.
  • Ensure that all records are accurate, detailed, and fully compliant with reporting requirements to meet all state, local, and federal housing guidelines.
  • Address, investigate, and resolve any resident concerns and documented action taken, involving escalating to management when needed.

Education

High School Diploma -

Rolling Meadows High School
Rolling Meadows, IL

Psychology And Neuroscience

Harper College
Palatine, IL
01.2016

Associate of Applied Science - Diagnostic Medical Imaging Radiography

Midwestern Career College
Naperville
05-2027

Skills

  • Customer Service
  • Microsoft Office
  • RealPage: Onsite, Yieldstar, Lead2Lease, Knock, OPS, Compliance Depot, Business Intelligence, MRI
  • Yardi: Voyager, CRM IQ
  • Lease administration
  • Housing regulations
  • Relationship building and rapport
  • Financial Budgeting and Reporting
  • Telephone and email etiquette
  • Records management
  • Tenant conflict resolution
  • Team Engagement
  • Resident Retention

Accomplishments

  • Completed Spring: Advanced Track training for the Community Manager role
  • Completed Leasing Associate and Assistant Community Manager Development Programs

Certification

Illinois Accident and Health Insurance Producer License

Interests

  • Music
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy helping others and giving back to the community
  • Mindfulness Practices

Timeline

Assistant Property Manager

Solomon Organization, LLC
06.2024 - Current

Property Manager

Lynd Living
11.2023 - 06.2024

Community Manager

Continental Properties
01.2019 - 11.2023

Leasing Associate

Home Properties
03.2017 - 01.2019

High School Diploma -

Rolling Meadows High School

Psychology And Neuroscience

Harper College

Associate of Applied Science - Diagnostic Medical Imaging Radiography

Midwestern Career College

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