Overview
Work History
Education
Skills
Executive Bio
Timeline
Generic

CHRISTINE GENG

Arcadia,CA

Overview

7
7
years of professional experience

Work History

Guest Service Representative

The Ritz-Carlton
Los Angeles, CA
02.2024 - Current
  • Coordinate guest requests, special accommodations, and event-related arrangements to exceed expectations.
  • Manage reservation changes, billing, and payment processing with accuracy and discretion.
  • Provide local insights and recommendations to enhance guest experience, supporting the hotel’s luxury positioning.
  • Collaborate with multiple departments to resolve issues swiftly and maintain brand standards.

Front Desk Agent

Le Méridien
Arcadia, CA
08.2023 - 01.2024
  • Facilitated seamless check-in/check-out processes for high-end clientele, ensuring premium service delivery.
  • Partnered with housekeeping and F&B to coordinate guest preferences and special event needs.
  • Applied problem-solving skills to address guest concerns, boosting satisfaction scores.

Beauty Sales Specialist

Lancôme, Nordstrom
Arcadia, CA
08.2022 - 01.2023
  • Delivered personalized beauty consultations to a luxury retail clientele, achieving repeat business growth.
  • Executed upselling strategies to meet and exceed sales goals.
  • Maintained high visual merchandising standards, reinforcing brand image.

Administrative Assistant Intern

Standard Portfolios Asset Management
Azusa, CA
07.2020 - 01.2021
  • Provided executive-level administrative support, including calendar management, client communication, and data organization.
  • Coordinated documentation and filing systems to streamline office workflows.

Club Lounge Food & Beverage Intern

Mandarin Oriental
Pudong, Shanghai
07.2018 - 01.2019
  • Supported event coordination, from menu planning to guest engagement, in a luxury hospitality environment.
  • Ensured VIP lounge service standards met brand expectations.

Education

Master of Communication Management -

University of Southern California

Bachelor of Science - International Hospitality Management

EHL Business School
Switzerland

Skills

  • Client Relations
  • Account Management
  • Event Coordination
  • Business Development
  • VIP Guest Experience
  • Luxury Brand Representation
  • Bilingual: English & Mandarin

Executive Bio

Adaptable and polished professional known for being proactive, dependable, and resourceful. I build strong relationships seamlessly, bring composure and thoughtfulness under pressure, and approach every project with both creativity and precision. Driven to exceed expectations, I thrive in dynamic environments where professionalism and collaboration are key.

Timeline

Guest Service Representative

The Ritz-Carlton
02.2024 - Current

Front Desk Agent

Le Méridien
08.2023 - 01.2024

Beauty Sales Specialist

Lancôme, Nordstrom
08.2022 - 01.2023

Administrative Assistant Intern

Standard Portfolios Asset Management
07.2020 - 01.2021

Club Lounge Food & Beverage Intern

Mandarin Oriental
07.2018 - 01.2019

Master of Communication Management -

University of Southern California

Bachelor of Science - International Hospitality Management

EHL Business School
CHRISTINE GENG