CHRISTINE GENG
Arcadia,CA
Overview
7
7
years of professional experience
Work History
Guest Service Representative
The Ritz-Carlton
Los Angeles, CA
02.2024 - Current
- Coordinate guest requests, special accommodations, and event-related arrangements to exceed expectations.
- Manage reservation changes, billing, and payment processing with accuracy and discretion.
- Provide local insights and recommendations to enhance guest experience, supporting the hotel’s luxury positioning.
- Collaborate with multiple departments to resolve issues swiftly and maintain brand standards.
Front Desk Agent
Le Méridien
Arcadia, CA
08.2023 - 01.2024
- Facilitated seamless check-in/check-out processes for high-end clientele, ensuring premium service delivery.
- Partnered with housekeeping and F&B to coordinate guest preferences and special event needs.
- Applied problem-solving skills to address guest concerns, boosting satisfaction scores.
Beauty Sales Specialist
Lancôme, Nordstrom
Arcadia, CA
08.2022 - 01.2023
- Delivered personalized beauty consultations to a luxury retail clientele, achieving repeat business growth.
- Executed upselling strategies to meet and exceed sales goals.
- Maintained high visual merchandising standards, reinforcing brand image.
Administrative Assistant Intern
Standard Portfolios Asset Management
Azusa, CA
07.2020 - 01.2021
- Provided executive-level administrative support, including calendar management, client communication, and data organization.
- Coordinated documentation and filing systems to streamline office workflows.
Club Lounge Food & Beverage Intern
Mandarin Oriental
Pudong, Shanghai
07.2018 - 01.2019
- Supported event coordination, from menu planning to guest engagement, in a luxury hospitality environment.
- Ensured VIP lounge service standards met brand expectations.
Education
Master of Communication Management -
University of Southern California
Bachelor of Science - International Hospitality Management
EHL Business School
SwitzerlandSkills
- Client Relations
- Account Management
- Event Coordination
- Business Development
- VIP Guest Experience
- Luxury Brand Representation
- Bilingual: English & Mandarin
Executive Bio
Adaptable and polished professional known for being proactive, dependable, and resourceful. I build strong relationships seamlessly, bring composure and thoughtfulness under pressure, and approach every project with both creativity and precision. Driven to exceed expectations, I thrive in dynamic environments where professionalism and collaboration are key.
Timeline
Guest Service Representative
The Ritz-Carlton
02.2024 - Current
Front Desk Agent
Le Méridien
08.2023 - 01.2024
Beauty Sales Specialist
Lancôme, Nordstrom
08.2022 - 01.2023
Administrative Assistant Intern
Standard Portfolios Asset Management
07.2020 - 01.2021
Club Lounge Food & Beverage Intern
Mandarin Oriental
07.2018 - 01.2019
Master of Communication Management -
University of Southern California
Bachelor of Science - International Hospitality Management
EHL Business School