Summary
Overview
Work History
Education
Skills
Timeline
Christine Gilmore

Christine Gilmore

Rockford,IL

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Epic appointment scheduling system to manage over 900 patients weekly. Organized and accurate in managing patient flow.

Overview

32
32
years of professional experience

Work History

Medical Receptionist

Brookside Speciality
Rockford, IL
11.2019 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling more than 200 callers per day.

Occupational Health Receptionist

Swedish American Hospital
Rockford, IL
11.2015 - 11.2019
  • Collected, recorded and maintained patient medical history, reports and examination results.
  • Monitored patients' conditions and progress to reevaluate treatment.
  • Provided and managed direct patient care by conducting physical examinations, evaluations and assessments to determine diagnosis.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Patient Financial Counselor

Rockford Memorial Hospital
Rockford, IL
02.2015 - 08.2015
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Default Resolution Specialist

Financial Management Systems
Rockford, IL
08.2013 - 02.2015
  • Researched routine and complex problems in order to develop effective solutions.
  • Updated accounts, organized paperwork and generated documents.
  • Consulted with responsible parties to negotiate repayment plans.
  • Performed skip tracing to locate borrowers and collect on outstanding student debt.
  • Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
  • Named Top collector of 2015

Manager of Member Relations

Better Business Bureau Of Chicago And Northern Ill
Rockford, IL
05.1999 - 08.2013
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.
  • Created customer support strategy to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance increasing contacts from 20 per week to over 200 per week.

Account Manager, Inside Sales

Magnuson Industries
Rockford, Illinois
05.2002 - 02.2011
  • Emphasized product features based on analysis of customers' needs.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Answered customers' questions regarding products, prices and availability.
  • Used digital methods and traditional telephone approaches to generate sales leads to grow account base to over 6,000 repeat customers
  • Set up new accounts, established customer credit, and set up payment methods.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Repeatedly won sales contest for top sales in Northern Illinois

Education

High School Diploma -

Auburn High School , Rockford, IL
06.1986

Skills

  • HIPAA Guidelines
  • Organization and Time Management
  • Critical Thinking
  • Office Management
  • Computer Proficiency
  • Adaptable and Flexible
  • Calendar and Appointment Management
  • Purchasing
  • Complex Problem-Solving
  • Office Coordination

Timeline

Medical Receptionist - Brookside Speciality
11.2019 - Current
Occupational Health Receptionist - Swedish American Hospital
11.2015 - 11.2019
Patient Financial Counselor - Rockford Memorial Hospital
02.2015 - 08.2015
Default Resolution Specialist - Financial Management Systems
08.2013 - 02.2015
Account Manager, Inside Sales - Magnuson Industries
05.2002 - 02.2011
Manager of Member Relations - Better Business Bureau Of Chicago And Northern Ill
05.1999 - 08.2013
Auburn High School - High School Diploma,

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Christine Gilmore