Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE GOFF

Baltimore,Maryland

Summary

Professional Objective Experienced Integration Manager/Product Owner with a demonstrated history of working in the staffing/recruiting and HR shared services industry. My goal is to help bridge the gap between their business and technology to meet the user and business needs. Diligent Senior Product Manager offering 3 years of industry success, including product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch prowess.

Overview

21
21
years of professional experience

Work History

Product Manager/Relationship Manager

Allegis Group, Inc
07.2019 - Current
  • Product Owner for Talent Management System (Cornerstone OnDemand) for Enterprise (Global Operations).
  • Proven Partner, coordinate development of talent management technology, processes, and enhancements (learning and performance).
  • Successfully integrate 9 instances of Degreed (including EMEA and APAC), setup of SSO, connections with current Learning platforms and HCM data; work with 2-4 people from each operating company 4-8 months integration.
  • Proven Partner with internal Information Technology teams for provisioning criteria set up on learning and HR applications for MuleSoft & SailPoint.
  • Vet emerging technologies to replace external Learning Management System to remain flexible for dynamic workforce.
  • Successfully managed and negotiated third-party vendors.
  • Bridge technology and business worlds by breaking down complex problems to outline key business requirements and articulate them into technical requirements to drive prioritized feature implementation.
  • Investigate production issues and develop resolutions.
  • Project management skills to handle diverse projects, often simultaneously, and adjust schedules for on-time delivery.
  • Analyze potential product enhancements and requests to determine most optimal way to develop and build best-in-class solution against stipulated timelines.
  • Demonstrate success managing multiple projects on time and on budget.
  • Demonstrate ability to make decisions in timely manner sometimes with incomplete information, under tight deadlines and in high pressure situations.
  • Experience in publishing and testing system.
  • Ability to work with multiple stakeholders at varying levels of management with credibility to communicate development progress and engagement across organization to secure alignment.
  • High level of interpersonal and verbal communication skills to relate to business partners at their systems knowledge level.
  • Top tier escalation (ServiceNow); build knowledge articles and direct escalation process for end user ticketing for two learning platforms.
  • Establish business impact, perform, and prepare root cause analysis.
  • Successfully partner with 25 business associates across 9 brands/operating companies.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Spearheaded collaborative efforts between System Admins and Directors to bring products to market.
  • Coordinated design meetings and decisions across 4 internal departments and teams.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
  • Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
  • Defined and analyzed metrics to measure product performance.
  • Assessed vendor products and maintained positive vendor relations.
  • Coordinated project planning and execution with team members and team leads.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.

Sr. Human Resources Technology Manager

Allegis Group, Inc
03.2017 - 07.2019
  • Responsible for success of daily functionality of Cornerstone OnDemand for Enterprise (26K employees).
  • Moved acquired company (APAC) onto one Learning and Performance Platform: data transfers, new configurations, and full set up.
  • Product Owner for Degreed – successful set up 5 of 9 operating companies on single tenant instances in 2019.
  • Successfully integrate Glint (engagement survey tool) for all Operating Companies & EMEA, including data feed from HCM, configurations and enterprise admin.
  • Successfully integrate iCIMS for 2 operating companies (including SkillSurvey and Broadbean integrations) within first 6 months.
  • Integrate JDXpert (HRTMS) – job description builder and repository tool for North American Companies.
  • Analyze potential product enhancements and requests to determine most optimal way to develop and build best-in-class solution against stipulated timelines.
  • Initiate connections with technology systems; Identity and Messaging and IT Integrations for user data set up for SSO (single sign on) capabilities for different technology platforms.
  • Successfully set up 9 instances of Degreed and consistently reevaluate Performance and Learning Management System for easy end user access.
  • Establish strategic vision for aligning HR Technology Services and delivery with overall enterprise-wide goals.
  • Utilize Version One to manage and prioritize backlog of tasks to drive business outcomes (i.e.
  • Single Sign On, data feeds, connection of data from Cornerstone to Degreed).
  • Assign daily workload to team members.
  • Communicate with stakeholders and Business Owners (HR Executives, L&D Executives) on status updates, biweekly/monthly/quarterly enhancements, tasks being worked on or in backlog and timelines.
  • Proven liaison with business, vendor, IT to consult business on connections between platforms/systems, and their business goals to guide delivery of desired business outcomes.
  • Experience managing and negotiating third-party vendors.
  • History of consistently delivering positive business results.
  • History of developing others and self in learning discipline.
  • Assessed employee knowledge, company strategic plans and market needs to improve HR programs.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Updated HR processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Utilized procurement systems (SAP/Aruba) for HR vendor records, correspondence and budgeting.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Led and provided direction for global human resources teams (9) during researching new technology.

Sr. Talent Manager

Allegis Group, Inc
07.2012 - 03.2017
  • Successfully implemented company-wide initiatives including strategies and targeted programs around leadership development, succession planning, performance management, on-boarding, and employee engagement.
  • Successfully built, manage, and implement company HIPO program with 4 different operating companies (25 participants) leveraging leadership, vendors, and business case project at end of 12-month program.
  • Responsible for building talent management/acquisition team (two recruiters, two facilitators, one talent Management specialist and Enterprise administer for Cornerstone (Talent Management System).
  • Successfully manage and implement corporate training programs; individual contributor curriculum and manager curriculum; curriculum were built based on skills matrix designed by senior leadership.
  • Built onboarding process for managers and employees (including surveys for new hire experience and 45 and 90 day assessments for managers).
  • Upgraded performance process, including moving to five-point rating scale from three-point rating scale and mapped rating scale to bonus structure.
  • Rolled out goal setting and performance review process in Cornerstone – increase completion rate from 60% to 80% and now consistently at 95%.
  • Support talent acquisition team in creating processes around hiring and onboarding new employees and governance of all processes.
  • Reduced agency spend from $250,000 to $89,000.
  • Engaged with Information Systems to update systems/tools for Talent Acquisition team to support growing need of business (Salesforce & Recruiter Workspace).
  • Worked with IT to enhance internal application process (from Infopath to Nintex).
  • Implement new hire automation tool (SMART ERP) for new hires to complete paperwork online.
  • Coordinate implementation of moving from one talent management system to new talent management system (Plateau/SuccessFactors to Cornerstone OnDemand).
  • Manage Talent Management System for enterprise for all companies globally.
  • Resolved end user problems, improved operations and provided exceptional client support.
  • Developed team communications and information for weekly meetings.
  • Worked with shared service customers to understand needs and provide talent management and talent acquisition services.
  • Worked with IT hiring managers to understand needs and provide required service for talent.
  • Increased customer satisfaction by resolving performance issues.

Learning Program Manager

TEKsystems Inc.
10.2005 - 07.2012
  • Successfully develop and manage all training aspects for Operational Support Group and Field Support Group in USA and Canada.
  • Started development programs for office, and regional, national, and corporate use and identified target audience for each program.
  • Coordinate identification of Subject Matter Experts and engaged Subject Matter Experts in planning and development of programs as needed.
  • Coordinate creation of curriculum materials and assets for training programs within Operational Support Group and Field Support Group for USA and Canada.
  • Review and approve output of Training Specialist’s materials during program creation.
  • Develop processes for administering and evaluating training programs.
  • Conduct “train the trainer” programs in support of new program deployment.
  • Manage group of 14 facilitators that facilitated designated instructor led training courses.
  • Coordinate with regional and office leadership during deployment of new training programs and performed follow up after training program completion (gap analysis).
  • Continually evaluate maintenance of company training and development curriculum within Operation Support Group and Field Support Group in USA and Canada for successfully outcomes.
  • Participate in working group (Information Systems Group; Change Management; iMedia group) that manage upgrades and new system deployments in training software.
  • Ensure compliance with use of standards and technology responsible for integration of Learning Management Systems, course-ware creation, reporting and internal updates on individual progress/tracking of training for specific groups within system for designated leadership groups.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Improved success of program by making proactive adjustments to operations.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Provided management oversight and operational control of assigned programs valued at $250,000.00.
  • Developed detailed plans based on broad guidance and direction.
  • Verified that design, operation and IT systems complied with applicable regulations.
  • Trained 15-25 personnel per month and enforced participation in exercises focused on developing on the job skills.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.

Senior Technical Recruiter

TEKsystems Inc.
08.2004 - 10.2005
  • Network and prospect with current job seekers and future job seekers to build candidate base on internal applicant tracking database system.
  • Candidate selection from organized local user group meetings, utilizing proprietary resume database, external resume databases, Internet Web page searches, job postings, and referrals.
  • Participate in sales efforts to identify and develop new and existing client contacts.
  • Responsible for maintaining office morale, mentoring, and helping to train new recruiters through organized shadow program; training and guidance included researching recruiting tools on Internet to discuss and dispersing daily articles on technology, recruiting or industry related news.
  • Involve with LMS (Learning Management Systems) User Acceptance Training.
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Acted as staff member advocate, encouraging and supporting CSA's to identify and resolve conflicts.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.

Education

Bachelor of Arts -

Trent University
2017

(CSPO Certified)SharePoint Site Owners Training Certification -

2017

Power of Nice”, Shapiro Negotiations InstituteInstructional Design for New Designers - Langevin - undefined

2006

ToolBook Assistant, Software – Training course - undefined

2001

Bachelor of Arts - Psychology

Trent University

Skills

  • Office 365 Suite (Word, Excel, PowerPoint)
  • Oracle PeopleSoft 92 (HCM)
  • ICIMS – ATS
  • HRTM – JDXpert – job description repository
  • Glint – Engagement Survey Tool
  • Version One, Asana, Jira
  • Talent Management Systems: GeoLearning, Plateau/SuccessFactors, Cornerstone; Litmos
  • Degreed
  • ServiceNow – Ticketing/Case Management
  • Authoring Tools – Composica, Storyline
  • SAP/Ariba Procurement tool
  • Zoom, WebEx, Ring and MS Teams
  • Articulate, Access, Training programs
  • Agency, Excel, Upgrades
  • Automation, Office, Verbal communication skills
  • Budget, PowerPoint, Vision
  • Business case, Word, Web page
  • Materials, Shadow
  • Mentoring, ToolBook
  • Change Management, Nice, Articles
  • Interpersonal, Negotiations
  • Corporate training, Negotiating
  • Client, Enterprise
  • Database, Network
  • Databases, Oracle
  • Delivery, PeopleSoft 92
  • ERP, Performance management
  • Goal setting, Processes
  • Hiring, Procurement
  • HR, Progress
  • Information Systems, Project management
  • Information Technology, Recruiting
  • Instructor, Recruiter
  • Instructional Design, Reporting
  • Leadership, Researching
  • Leadership development, Sales
  • Managing, SAP
  • Meetings, Strategic
  • Messaging, Trainer

Timeline

Product Manager/Relationship Manager

Allegis Group, Inc
07.2019 - Current

Sr. Human Resources Technology Manager

Allegis Group, Inc
03.2017 - 07.2019

Sr. Talent Manager

Allegis Group, Inc
07.2012 - 03.2017

Learning Program Manager

TEKsystems Inc.
10.2005 - 07.2012

Senior Technical Recruiter

TEKsystems Inc.
08.2004 - 10.2005

Power of Nice”, Shapiro Negotiations InstituteInstructional Design for New Designers - Langevin - undefined

ToolBook Assistant, Software – Training course - undefined

Bachelor of Arts - Psychology

Trent University

Bachelor of Arts -

Trent University

(CSPO Certified)SharePoint Site Owners Training Certification -

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