Versatile and dynamic hospitality professional with a proven track record at GrillFish Restaurant, excelling in team leadership and operational efficiency. Expert in leveraging Micros POS and ServSafe certifications to enhance service quality and safety. Demonstrated success in boosting customer satisfaction and streamlining processes, fostering a cooperative work environment.
Overview
17
17
years of professional experience
Work History
Server
TGI Fridays
02.2022 - 10.2024
Utilized the POS system for a drink and food orders, collected payment, made change, assisted in breakdown and set up of restaurant
served large groups and corporate parties, packed to go orders, expedited, bartender and hosted when needed
engaged in weekly training on new food, items and specialty drinks; trained multiple employees on Friday's standards of service, ups, selling techniques, and our double "steps of service" responsible for reporting back to management when I deemed approved training was complete
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Bartender/Server
Tequila Chicas
06.2019 - 03.2020
Upheld strict regulations for safe alcohol service and food safety
Kept bar stocked with liquors, juices and garnishes for drinks
Mixed unique and interesting mixed alcoholic and non-alcoholic cocktails for customers, served wine, as well as bottled and draft beer
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
Assistant General Manager
American Harvest
01.2019 - 07.2019
Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
double check the food prepared to Grove bay group, specifications, monitored cooling conditions, portioned out, appropriate portions, professional restaurant, specifications and assisted in prep well monitoring kitchen employees
entered all invoices and completed monthly inventory and followed up with cost saving advice for ordering and rotating product to ensure freshness
Assistant General Manager
Blue Ribbon Sushi Bar and Grill
10.2018 - 07.2019
Responsible for scheduling, shift, oversight, floor management, hiring, food, quality, control, inventory, and ordered all LBW on a weekly basis
Open pool bar from start to finish by hiring staff and purchasing all equipment
Instituted a weekly staff training program educating staff on sushi and sake, as well as partnering with distribution companies to host free events for customers weekly to boost sales of the products
Worked directly with Plymouth hotel owners to operate a daytime, breakfast and lunch service separate from the evening dinner shift provided by Blue Ribbon
Maintained positive guest and employee relations; anticipated guests needs and responded promptly, guaranteeing resolution to the customer's satisfaction
Restaurant General Manager
GrillFish Restaurant
06.2007 - 09.2018
Directed all of administrative office operation, managed financial and accounts, payable, bank account and checkbook
Examined, adjusted and approved all invoices, licenses, and insurance renewal
Forecasted sales weekly, based on research of year to year, trends, conventions, and seasonal tourist vacations, while also fostering and maintaining relationship with concierges and implementing a discount card program to promote repeat customers
Conducted budget studies an analysis for monthly P&L meetings, resulting in recommendations for increasing profit and reducing costs
Worked directly with owner/executive chef to design, create and keep the menu current, including nightly specials
Solely responsible for tasting and selecting all LBW for a new beverage program; train staff on descriptions and characteristics of all wine and specialty drinks
Created and monitored staff schedules, analyze, labor costs, and approved payroll
Responsible for creating inventory, and order forms for FLBW, restaurant supplies, glassware, silverware, and linen
Utilized knowledge of all equipment to facilitate usage, maintenance and repairs
Directed the cleanliness, sanitation and organization of the restaurant to ensure it was up to Miami Beach code standards, and consequently, received consistent perfect (zero violation) health inspection reports
Interviewed, hired and oversaw, 30+ staff members (FOH and BOH); fostered and promoted a cooperative and team oriented, working environment, maximizing, productivity, and employee morale
Developed employee training manuals with a strong focus on consistent food, preparation, service and safety procedures, including awareness of allergies and guest preferences
Fulfilled kitchen manager duties; created lists, daily, pars, monitored preparation of sauces, receiving, cleaning, and cutting fresh fish and meats
Independently coordinated, booked and personally oversaw, private dining room functions for groups of 25-160
Education
Bachelor of Science - Political Science; Minor Business Administration
Northeastern University
Boston, MA
05-2006
Skills
ServSafe Food Protection Manager Certified
Alcohol Certification
Micros and Aloha POS
opentable
Microsoft Word, Excel, PowerPoint, Outlook
Quickbooks
Timeline
Server
TGI Fridays
02.2022 - 10.2024
Bartender/Server
Tequila Chicas
06.2019 - 03.2020
Assistant General Manager
American Harvest
01.2019 - 07.2019
Assistant General Manager
Blue Ribbon Sushi Bar and Grill
10.2018 - 07.2019
Restaurant General Manager
GrillFish Restaurant
06.2007 - 09.2018
Bachelor of Science - Political Science; Minor Business Administration