Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
CaregiverCustomer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: Covina, CA, US
Open to relocation: Yes
Open To Work
Christine Gonzales-Perez
Covina,CA
Work Preference
Summary
Accomplished caregiver with IHSS, adept at patient care and fostering emotional well-being. Enhanced client safety through effective communication and problem-solving. As a customer service representative at Amazon, improved satisfaction rates by resolving inquiries efficiently. Skilled in time management and multitasking, ensuring dependable and compassionate service delivery. Proficient in first aid and safety protocols.
Overview
6
6
years of professional experience
Work History
Caregiver
IHSS
01.2020 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship, fostering emotional well-being and engagement.
- Maintained a clean and organized environment for clients.
- Documented care activities and client progress accurately in logs.
- Communicated effectively with families about client needs and concerns.
- Administered patient assessments and documented vital signs to ensure accurate health records.
Customer Service Representative
Amazon
08.2024 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Trained new team members on customer service protocols and product knowledge, fostering a collaborative environment.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery.
- Managed escalated issues with professionalism, ensuring timely resolution and maintaining positive customer relationships.
Education
Medical Assistant - Medical Assistant
Everest College
Whittier, CA03-2011
GED -
Azusa Adult Education Center
Azusa, CAPhlebotomy
Phlebotomy Training Specialists
West Covina, CASkills
- Time management
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- First aid and safety
- Flexible schedule and availability
- PPE usage
Timeline
Customer Service Representative
Amazon
08.2024 - 06.2025
Caregiver
IHSS
01.2020 - Current
Medical Assistant - Medical Assistant
Everest College
GED -
Azusa Adult Education Center
Phlebotomy
Phlebotomy Training Specialists