Summary
Overview
Work History
Education
Skills
Timeline
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Christine Gonzalez

Fort Worth,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Administrative Assistant/Invoice Clerk

Bishop Lifting
07.2023 - 01.2024
  • Executed record filing system to improve document organization and management.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed invoicing and payment processing operations.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Customer Service Representative

Westmoor
12.2021 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.

Data Entry Clerk

Silverback TPA
04.2018 - 10.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used automated mail processing equipment to sort and collate mail.

Education

Associate of Arts - IT

Tarrant County College District
Hurst, TX

High School Diploma -

Englewood High School
Jacksonville, FL
05.2006

Skills

  • Calendar Management
  • Information Security
  • Workflow Optimization
  • Appointment Scheduling
  • Invoice Processing
  • Filing
  • Document Control
  • Office Administration
  • Data Entry
  • Bookkeeping
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Critical Thinking
  • Organization
  • Clerical Support

Timeline

Administrative Assistant/Invoice Clerk

Bishop Lifting
07.2023 - 01.2024

Customer Service Representative

Westmoor
12.2021 - 05.2023

Data Entry Clerk

Silverback TPA
04.2018 - 10.2021

Associate of Arts - IT

Tarrant County College District

High School Diploma -

Englewood High School

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Christine Gonzalez