Christine Goodwin
Lake Wales,FL
Summary
Proven leader in customer service and problem-solving, adept at enhancing client relations and driving positive outcomes. At Travel Centers of America, Excelled in high-stress situations, consistently exceeding performance metrics. Skilled in computer proficiency and active listening, Effectively managed a diverse workload, ensuring timely and accurate service delivery, which boosted customer loyalty and repeat business.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Travel Centers of America
12.2022 - Current
- Provided superior customer service during high-stress situations by empathetically addressing concerns and resolving issues quickly.
- Multi-task across multiple computer resources.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Documented and detailed calls and complaints using call center's CRM database.
Retail Business Owner
Self Employed
05.1998 - 05.2020
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Implemented a robust point-of-sale system that improved transaction accuracy and streamlined store operations.
- Reconciled bank statements on a monthly to ensure accurate account balances were maintained.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Rural Mail Carrier
United States Postal Service, USPS
10.2016 - 08.2018
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Prepared route delivery by sorting, loading, and delivering mail in a rural setting.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
Education
Bookkeeping Certificate -
Bellevue College
Bellevue, WASkills
- Customer Service
- Call center experience
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Building rapport
- Customer Focus
- Computer Proficiency
- Client Relations
- Documentation
- Interpersonal Skills
- Multitasking Abilities
Timeline
Customer Service Representative
Travel Centers of America
12.2022 - Current
Rural Mail Carrier
United States Postal Service, USPS
10.2016 - 08.2018
Retail Business Owner
Self Employed
05.1998 - 05.2020
Bookkeeping Certificate -
Bellevue College
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