Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Graham

Kansas city,MO

Summary

Dynamic professional with a proven track record at Unique Management, excelling in customer service and financial management. Demonstrated expertise in optimizing operations and enhancing team performance, leading to improved efficiency and reduced discrepancies. Skilled in contract management and adept at fostering strong vendor relationships to drive business success.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Unique Management
11.2003 - Current
  • Supported daily operations by assisting in staff scheduling and task allocation.
  • Collaborated with team members to enhance workflow efficiency and communication.
  • Maintained organized records of transactions, ensuring data integrity and accessibility.
  • Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Remodeled all empty rentals.
  • Collected all rents.
  • Completed all bookkeeping on daily and yearly basis.

Assistant Parts Manager

Jeremy Franklin Mitsubishi
Kansas City, Missouri
10.2017 - 02.2024
  • Oversaw daily operations of parts department, ensuring adherence to safety and quality standards.
  • Analyzed sales trends to forecast demand, enabling proactive inventory adjustments and cost savings.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and Online Customers.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Improved overall department efficiency, implementing better communication channels between team members.
  • Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at high level.
  • Maintained organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited dealership's bottom line.
  • Reduced order processing time with efficient organization of incoming shipments and timely distribution.
  • Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
  • Streamlined parts inventory management through diligent tracking and recordkeeping.
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
  • Maximized sales opportunities by identifying upsell potential on customer orders, maintaining high level of product knowledge.
  • Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or dealership.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Inventory Controller and Delivery Driver

Advanced Auto Parts
08.2015 - 10.2017
  • Oversaw inventory management processes, ensuring accurate stock levels and efficient order fulfillment.
  • Analyzed inventory data to identify trends, optimize stock levels, and reduce excess inventory.
  • Completed physical inventory counts each month.
  • Completed daily cycle counts to maintain accuracy of records.
  • Operated light trucks to deliver loads as far as 30 miles from home location.

Education

GED -

Lakewood High
Lakewood, NJ
01-1981

Some College (No Degree) - Accounting

Quick Books
Kansas City, MO

Some College (No Degree) - Accounting

University of Phoenix
Tempe, AZ

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Task delegation
  • Workload management
  • Cost reduction
  • Financial management
  • Contract management
  • Inventory management

Timeline

Assistant Parts Manager

Jeremy Franklin Mitsubishi
10.2017 - 02.2024

Inventory Controller and Delivery Driver

Advanced Auto Parts
08.2015 - 10.2017

Assistant Manager

Unique Management
11.2003 - Current

Some College (No Degree) - Accounting

Quick Books

Some College (No Degree) - Accounting

University of Phoenix

GED -

Lakewood High

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