Christine Gutshall
Mechanicsburg,Pennsylvania
Summary
Highly-motivated and personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant /Personal Service Representative
UPMC Women's First OB/GYN
Mechanicsburg, Pennsylvania
11.2022 - Current
- Collaborated with team members to meet deadlines and complete projects efficiently.
- Provided administrative support such as filing, data entry, scheduling appointments, and ordering supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted laboratory tests such as blood draws and urine collections.
Medical Assistant II /Personal Service Representative
UPMC Express Care
Harrisburg, PA
12.2021 - 11.2022
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Responded to patient callbacks and phone-in prescription refill requests.
- Changed dressings on wounds to prevent infection and check for healing.
Administration Assistant /Personal Service Representative
UPMC Psychological Associates
Harrisburg, PA
12.2021 - 04.2022
- Created and distributed documents, such as agendas and meeting minutes.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Managed daily calendars for multiple staff members.
- Provided assistance with special projects as assigned by management team.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept patient health and personal information private and confidential.
Charge Nurse /Certified Medical Assistant
UPMC Urgent Care
Mechanicsburg, Pennsylvania
03.2016 - 12.2021
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Delegated tasks appropriately among staff members according to their qualifications.
- Assisted with admission and discharge planning for assigned patients.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Oversaw medication administration, monitored distribution and documented responses.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
CNA /Med Tech
Chapel Pointe
Carlisle, PA
05.2011 - 06.2015
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Administered medications and educated patients and families on correct at-home administration.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Education
Associate - Medical Assisting
McCann School of Business And Technology
Carlisle, PA12-2015
Skills
- Electronic Health Records Management
- Sterilization procedures
- Clinical Documentation
- Insurance Verification
- Vital signs monitoring
- Medical terminology proficiency
- Patient Scheduling
- Venipuncture and phlebotomy
Certification
- NIOSH-Approved Spirometry Training Course #123-Certificate
- Certified D.O.T Professional Collector Technician for Drug collection(CPCT)-Certificate
- Breath Alcohol Technician (BAT) Course-Certificate
- "CAOHC"-Approved Hearing Conservation Certification Course- Certificate
- BLS Certified
Timeline
Senior Medical Assistant /Personal Service Representative
UPMC Women's First OB/GYN
11.2022 - Current
Medical Assistant II /Personal Service Representative
UPMC Express Care
12.2021 - 11.2022
Administration Assistant /Personal Service Representative
UPMC Psychological Associates
12.2021 - 04.2022
Charge Nurse /Certified Medical Assistant
UPMC Urgent Care
03.2016 - 12.2021
CNA /Med Tech
Chapel Pointe
05.2011 - 06.2015
Associate - Medical Assisting
McCann School of Business And Technology
- NIOSH-Approved Spirometry Training Course #123-Certificate
- Certified D.O.T Professional Collector Technician for Drug collection(CPCT)-Certificate
- Breath Alcohol Technician (BAT) Course-Certificate
- "CAOHC"-Approved Hearing Conservation Certification Course- Certificate
- BLS Certified
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