Christine Guzzo
Fishkill,NY
Summary
Adept at enhancing patient care and streamlining health information processes, I significantly improved clinic efficiency at the Veterans Administration Medical Center. Leveraging skills in medical billing and patient communication, I ensured compliance with HIPAA and fostered a patient-centric environment. My interdisciplinary collaboration and resourcefulness led to notable advancements in patient satisfaction and data management accuracy.
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
22
22
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration Medical Center
08.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Interviewed patients to verify and update clinical and demographic records.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Scheduled appointments for patients at [Business Name].
- Mailed patient appointment letters.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Health Information Management Associate
Hudson Valley Endoscopy Center
09.2002 - 05.2021
- Collaborated with interdisciplinary healthcare teams to facilitate accurate documentation and reporting for optimal patient care.
- Promoted a patient-centric approach in the management of health information by actively engaging patients and their families in the process of understanding, accessing, and amending their medical records.
- Enhanced patient privacy protection through diligent maintenance of confidential records and adherence to HIPAA regulations.
- Ensured timely completion of medical coding tasks, contributing to improved billing processes and revenue generation.
- Streamlined electronic medical record systems by optimizing organization and accessibility of patient information.
- Leveraged knowledge of industry best practices to continuously optimize internal health information management processes for maximum efficiency and effectiveness.
- Served as a subject matter expert for health information management within the organization; provided guidance and consultation on complex data issues to support informed decision-making by clinicians and administrators.
- Conducted regular audits of health information management processes, identifying areas for improvement and implementing necessary changes.
- Maintained updated knowledge on relevant state and federal regulations, ensuring organizational compliance with all applicable laws pertaining to health information management.
- Oversaw the secure destruction of obsolete or outdated medical records according to established protocols, safeguarding sensitive patient data from potential breaches or misuse.
- Managed the release of medical information requests from patients, insurance companies, legal entities, and other authorized parties while adhering to strict confidentiality guidelines.
- Provided ongoing support and training for staff members on proper health information management practices, resulting in increased efficiency and compliance.
- Assisted in the transition from paper-based to electronic health records, ensuring a smooth implementation process and minimal disruptions to staff workflows.
- Facilitated seamless communication between healthcare providers by ensuring accurate transfer of pertinent medical records during patient transitions across care settings.
- Implemented efficient health information management practices, resulting in improved workflow and data accuracy.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- Appointment scheduling expertise
- Professionalism and ethics
- Patient care coordination
- Medical terminology
- Medical record assessment
- Resourcefulness and initiative
Timeline
Advanced Medical Support Assistant
Veterans Administration Medical Center
08.2022 - Current
Health Information Management Associate
Hudson Valley Endoscopy Center
09.2002 - 05.2021
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