Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Haffner

Medford

Summary

Customer Service Representative offering excellent communication and computer skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. A graduate with a BS in marketing and communications. Problem solving skills, time management and excellent at researching. Highly organized with the ability to manage multiple projects and consistently meet deadlines.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Kravet Inc.
09.2019 - Current
  • Handled extensive phone and email communication with customers, showrooms, and sales representatives to address inquires and provide support.
  • Responded to inquiries regarding product specifications, pricing, availability, and inventory levels in a timely and accurate manner.
  • Managed all aspects of order processing, including initial review and entry, updates to existing orders, proactive follow-ups and sample requests.
  • Exercised critical thinking and sound judgment to balance customer satisfaction with the company's best interest.
  • Maintained a thorough understanding of product lines and collections across all brands to offer informed recommendations.
  • Oversaw the management of the quotes and orders inbox during manager's absence, ensuring timely and accurate responses to customer inquires.
  • Proficient in utilizing CPQ to efficiently configure products, generate accurate quotes, and streamline the sales process.

Customer Service Representative

Leviton Manufacturing
02.2019 - 09.2019
  • Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
  • Processes invoices, enters orders and confirms orders via fax, email or phone
  • Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations
  • Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
  • Establishes and maintains cordial customer relations through telephone contact
  • Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
  • Issues, monitors and researches service level reports (i.e. turn-around time and fill rates)
  • Maintains pricing agreements for the designated business unit

Marketing & Customer Service Coordinator

American Aerospace Controls Inc
09.2016 - 09.2018
  • Coordinated the production of all marketing materials working with outside artists and printing companies. 
  • Assisted on-going revamp of corporate website working with the internal engineers and outside vendors increasing internet orders. 
  • Managed program researching new Trade Shows and Industry Conferences as well as supervising all budgets, logistics and personnel in attendance at each show (Domestic and International). 
  • Worked with Marketing Team to create a program for lead generation and lead management increasing the active customer base. 
  • Implemented a "Customer Satisfaction" survey to help with lead-time reduction and increase repeat business. 
  • Processed orders through the company's business system and was the main customer service monitor for the largest fifteen customers using vendor portals for customer communications. 
  • Liaison between the Quality Assurance Manager and our customers to manage all RMA (Return Material Authorizations) issues.
  • Assisted the VP of Sales.

Special Education Paraprofessional

Blue Sea Educational Consulting, Inc.
11 2013 - 09.2016
  • Worked with various students with autism in different school districts. 
  • Successfully implemented an Applied Behavior Analysis intervention on students. 
  • Redirected students using Positive Behavior Support (PBS). 
  • Designed and implemented a point system to encourage positive behavior. 
  • Physically and verbally interacted with students throughout the day. 

Arts And Crafts Specialist

Sid Jacobson Jewish Community Center
6 2012 - 7 2016
  • Oversaw arts and crafts program for special needs students ranging from 5 to 21. 
  • Supervised counselors working with special needs students including training and advising. 
  • Developed specialized activities and curricula based on student functioning and developmental levels.
  • Utilized art therapy approaches to support and enhance students creative drive. 
  • Supervised students and enforced discipline during all activities. 

Education

Bachelor of Science - Interdisciplinary Studies- Communications & Marketing

Molloy College
Rockville Centre, NY
2016

Bachelor of Arts - Liberal Arts & Science- Humanities & Social Science

Nassau Community College
Garden City, NY
2013

Skills

  • Motivated
  • Excellent interpersonal skills
  • Proficient communicator
  • Excellent technical skills
  • Quick learner with aptitude to work with little or no supervision
  • Excellent problem-solving skills
  • Deadline-oriented
  • Time management driven
  • Ability to work under pressure

Timeline

Customer Service Representative

Kravet Inc.
09.2019 - Current

Customer Service Representative

Leviton Manufacturing
02.2019 - 09.2019

Marketing & Customer Service Coordinator

American Aerospace Controls Inc
09.2016 - 09.2018

Bachelor of Science - Interdisciplinary Studies- Communications & Marketing

Molloy College

Bachelor of Arts - Liberal Arts & Science- Humanities & Social Science

Nassau Community College

Special Education Paraprofessional

Blue Sea Educational Consulting, Inc.
11 2013 - 09.2016

Arts And Crafts Specialist

Sid Jacobson Jewish Community Center
6 2012 - 7 2016

Similar Profiles

CREATE PROFILE
Christine Haffner