Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Christine Halamoutis

Auditor
Lowell,Ma

Summary

QUALIFICATION SUMMARY: Passionate, goal-oriented and organized professional with proficiency in accounting system and internal control audits. Outstanding problem-solving and teamwork abilities. Adept at working with private, public and state government clients. Skilled at inspecting organizations' operations, analyzing potential risks and providing recommendations to improve operations.

Overview

35
35
years of professional experience

Work History

Auditor

DCAA
Lowell, MA
10.2018 - Current
  • Plans, performs and reports contract audit assignments in connection with procurement and contracting activities between the Federal Government and the Contractor.
  • Reviews standard audit programs and steps, previous work papers, reports, guidance material, draft audit reports with findings and conclusions on the audit performed in accordance with agency procedures.
  • Attend meetings with contractors to discuss and review their accounting system as well as observing the generation of various financial reports and timekeeping systems.
  • Test policies and procedures along with tracing reports, invoices and documents to source documents.
  • Maintains audit working papers including preparation of schedules, summaries, and reconciliations as instructed or appropriate.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
  • Interviewed contractors, explained audit scope and conducted exit interviews of audit findings.

Contact Center Representative

IRS, Internal Revenue Service
Andover, MA
11.2012 - 10.2018
  • Enhanced productivity by staying on top of tax changesnand maintaining control over direction of conversations.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Entered customer interaction details in IDRS to track requests, document problems and record solutions offered.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of thirty calls, amended returns and customer correspondence addressing customer inquiries, solving problems and providing tax topic information.
  • Applied strong communication and negotiation skills regarding balance due accounts and payment plan options.
  • Collaborated with the exam department and revenue officers to correct mistakes, forward tax payer documentation.
  • Educated customers on tax compliance topics, form completion, and access to services.
  • Obtained Certified training certification and trained new hires and provided skill up trainings.
  • Provided on the job training and support for new hires and newly trained skills.
  • Acted as team lead as needed.

Investment Property Owner

Self-employeed
Lowell, MA
01.2001 - 08.2015
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and monthly collections.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Studied market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Devised processes to boost long-term business success and relationships with various housing authorities and tenants.
  • Input income and expense details into database to track business finances and address variances.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Workforce Manager

Global Response
Margate , FL
07.2011 - 01.2014
  • Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
  • Improved revenue growth for eight client divisions by fostering strategic partnerships, effective employee engagement and KPI management.
  • Increased employee engagement survey results by 40% over previous year.
  • Managed team of five project manager's, driving productivity and reducing process lags by effectively training staff in best practices and procedures.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Analyzed staffing and current service levels to assess areas in need of improvement and develop solutions.
  • Assessed existing systems including accounting and real-time reporting and analytics capabilities, delivering updates for service level purposes.
  • Liaised between multiple business divisions to improve communications.
  • Collaborated with human resource teams to create schedules based on business needs and schedule new hire trainings,
  • Developed succession plans and promotion paths for all staff through ongoing trainings.

Real Estate Agent

week
Fort Lauderdale, FL
05.2007 - 11.2012
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed market research data and changed sales plans accordingly.
  • Informed home buyer of sales, construction and warranty processes.
  • Advertised client properties through websites, social media and real estate guides.
  • Used ML exchange and other realtor databases to find properties for clients.
  • Maintained inventories and records of sales collaterals and closings.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated contracts on behalf of clients.
  • Presented purchase offers to sellers for consideration.
  • Assisted clients in financial planning for purchase.
  • Communicated with clients to understand property needs and preferences.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.

Workforce / Forecasting Analyst

Comcast, Xfinity
Chelmsford, MA
01.2000 - 07.2003
  • Took charge in making decisions with regard to current and future schedules and overtime based on call volumes, outsourcing, and in-house staffing, ensuring all service goals were achieved.
  • Created templates for employee’s schedule change request.
  • Updated and maintained all aspects of employee database Monitored and reported real time stats providing valuable inputs to improve performance; responded to and escalated unexpected call spikes to proper key personnel.
  • Identified problems and concerns with work processes and call flows.
  • Actively aided in addition of new queues and overflows.
  • Create schedules for new hires as well as current employees based on forecasted call volumes and arrival patterns.
  • Solicit overtime for unexpected call spikes and web site issues that create higher than normal volumes.
  • Work with managers and supervisors to ensure PCi compliance and proper procedures are being taught and followed.
  • Analyze current trends and staffing to approve/deny schedules change request and vacation request.
  • Schedule trainings and cross trainings to ensure proper coverage and best utilization.
  • Create templates for agents and management to ensure consistent information.
  • Work with Project manages to ensure projections and contracts are up to date and for proper forecasting.
  • Continual analysis of data, trends and staffing to ensure best business fit for budget and service agreements.
  • Update and maintain all aspects of employee database.
  • Export staffing and call arrival patterns into excel for complete analysis.
  • Created schedules for new hires based on business need
  • Prepared planned time off slots, overtime slots, and schedule bids to balance internal and external business needs.
  • Provided senior management and directors with daily, weekly, and monthly reports Actively participated in weekly management meetings and projects to add new lines and merge call centers Converted and maintained data from various applications to Excel for uniform reporting; created and adjusted templates to meet business needs and provide user friendly reports for proper business decisions
  • Collaborated with call center managers in scheduling and adjustments as needed Coordinated with the IT and marketing teams in creating and monitoring new queues as needed to ensure proper call flows.
  • Developed and maintained database of agent’s schedules, call times, adherence, errors and proper queues, ensuring data was accurate, complete, and reliable.
  • Served as team leader for various projects, particularly during major transitions and mergers; worked in partnership with all levels of management to ensure implementation of best business practices.
  • Created adjustments to call routing and staffing as needed.

Education

Bachelor’s - Business Technology/Accounting

Devry University

Skills

Risk mitigation strategies

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Timeline

Auditor

DCAA
10.2018 - Current

Contact Center Representative

IRS, Internal Revenue Service
11.2012 - 10.2018

Workforce Manager

Global Response
07.2011 - 01.2014

Real Estate Agent

week
05.2007 - 11.2012

Investment Property Owner

Self-employeed
01.2001 - 08.2015

Workforce / Forecasting Analyst

Comcast, Xfinity
01.2000 - 07.2003

Bachelor’s - Business Technology/Accounting

Devry University

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Christine HalamoutisAuditor