Christine Hampshire
Palmerton,PA
Summary
Dependable professional with a solid background in customer service and quality control. Recognized for multitasking abilities and proactive communication, contributing to improved client satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Quality Control Inspector
Advantage Tech at B Braun
Allentown, PA
06.2025 - 02.2026
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Utilized measurement tools and equipment to assess product specifications accurately.
- Documented inspection findings and communicated discrepancies to production teams promptly.
- Assisted in maintaining a clean and organized workspace to promote safety and efficiency.
- Collaborated with team members to identify process improvement opportunities within quality control procedures.
Insurance Agent
American Income Life Insurance Company
Northampton, PA
03.2025 - 06.2025
- Developed strong understanding of insurance products and services offered by American Income Life Insurance Company.
- Assisted clients in selecting appropriate coverage options based on individual needs and circumstances.
- Conducted policy reviews to ensure clients' coverage remained relevant as their situations evolved.
- Facilitated communication between clients and underwriting teams to expedite policy approvals.
- Educated potential customers on benefits of supplemental insurance policies during outreach initiatives.
- Collaborated with team members to strategize sales approaches for various target demographics.
- Maintained accurate client records and documentation in
- compliance with industry regulations.
- Licensed in PA & NJ Health and Life
Telehealth Patient Access Specialist
PursueCare
Bethlehem, PA
09.2023 - 01.2025
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted patients with insurance verification, streamlining access to necessary services and reducing delays.
- Coordinated appointment scheduling for multiple departments, optimizing workflow and enhancing patient experience.
- Resolved patient inquiries regarding billing and insurance claims, improving communication and satisfaction rates.
- Collaborated with clinical staff to ensure seamless patient transitions between care services, fostering a supportive environment.
- Trained new staff on system usage and best practices in patient access procedures, enhancing team efficiency.
Preschool Teacher
Childhood Dreams
Northampton, PA
12.2021 - 09.2023
- Developed engaging lesson plans to promote cognitive and social development in preschool-aged children.
- Implemented individualized learning strategies to accommodate diverse learning styles and developmental needs.
- Collaborated with parents to discuss children's progress, fostering strong home-school partnerships.
- Facilitated daily activities that encouraged creativity, critical thinking, and collaboration among students.
- Mentored new teachers on classroom management techniques and effective teaching strategies.
- Evaluated student performance through observational assessments to tailor educational approaches effectively.
Daycare Teacher
Main Street Scholars/ Bright Minds
Northampton, PA
12.2021 - 03.2022
- Developed and implemented engaging lesson plans to foster children's cognitive and social skills.
- Oversaw daily classroom activities, ensuring a safe and nurturing environment for all students.
- Collaborated with parents to discuss child development and address individual needs or concerns.
- Monitored student progress, providing tailored support to enhance learning outcomes.
- Organized educational games and activities that promoted creativity and teamwork among children.
Retail Supervisor
Five Below
Allentown, PA
07.2021 - 12.2021
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and escalated issues, maintaining high satisfaction levels.
- Monitored team performance, providing feedback and coaching to improve service quality.
Customer Service Representative
Redner's Warehouse Markets
Northampton, PA
01.2021 - 06.2021
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Managed cash register operations, ensuring accuracy in transactions and balancing drawers at end of shifts.
- Trained new staff on customer service protocols and operational procedures to improve team performance.
- Collaborated with management to develop strategies that reduced wait times during peak hours.
Stay at Home Parent
Home
Northampton, PA
04.2019 - 01.2021
- Coordinated daily schedules, fostering time management and organizational skills among family members.
- Developed educational activities, enhancing cognitive and social development for children.
- Implemented household budgeting strategies, ensuring financial stability and resource allocation.
- Maintained a structured environment, promoting consistency and routine for children's well-being.
- Advocated for children's needs in educational settings, facilitating communication with teachers and caregivers.
- Resolved conflicts among siblings, utilizing effective mediation techniques to promote harmony at home.
Pipeline Controller
Buckeye Partners
Breinigsville, PA
06.2005 - 04.2019
- Operated and maintained pipeline systems to ensure safe and efficient transportation of materials.
- Monitored pressure levels and flow rates, identifying issues for timely resolution.
- Intensely monitored 8 computer screens
- Provided excellent customer service and support to field workers, schedulers and clients
Head Teller
Keystone Savings Bank / KNBT
Northampton, PA
09.1997 - 04.2005
- Supervised daily operations and staff activities, ensuring compliance with banking regulations.
- Trained and mentored new tellers on cash handling and customer service protocols.
- Managed cash flow and balanced teller drawers to maintain accuracy in transactions.
- Implemented process improvements to enhance transaction efficiency and reduce customer wait times.
- Ordered and proved cash for vault
- Oversaw operations and maintained cash levels on ATM and Automated Drive through cash machine
Education
Associate of Science - Early Childhood Care And Education
Northampton Community College
Bethlehem, PA05-1995
High School Diploma -
Northampton Area High School
Northampton, PA06-1993
Skills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Customer Service
- Multitasking
- Dependable
- Strong Team Player
- Proactive Independent Worker
- Collaborative Commucication Skills
Timeline
Quality Control Inspector
Advantage Tech at B Braun
06.2025 - 02.2026
Insurance Agent
American Income Life Insurance Company
03.2025 - 06.2025
Telehealth Patient Access Specialist
PursueCare
09.2023 - 01.2025
Preschool Teacher
Childhood Dreams
12.2021 - 09.2023
Daycare Teacher
Main Street Scholars/ Bright Minds
12.2021 - 03.2022
Retail Supervisor
Five Below
07.2021 - 12.2021
Customer Service Representative
Redner's Warehouse Markets
01.2021 - 06.2021
Stay at Home Parent
Home
04.2019 - 01.2021
Pipeline Controller
Buckeye Partners
06.2005 - 04.2019
Head Teller
Keystone Savings Bank / KNBT
09.1997 - 04.2005
Associate of Science - Early Childhood Care And Education
Northampton Community College
High School Diploma -
Northampton Area High School