Christine Hans
Henderson,NV
Summary
Trusted Sports Book Writer comfortably strikes up conversations with customers to discuss betting options. Possesses valid gaming license, basic computer knowledge and cash handling skills. Brings [Number] years of race and sports book experience. Trustworthy [Job Title] with advanced understanding of amusement and gaming activities. Detail-oriented and vigilant professional with abilities in operating gaming equipment, conducting gaming transactions and maintaining financial records. Excellent communication and mediation talents with over [Number] hours of availability each week. Expert Sports Book Writer accepts wagers for race or sports events and verifies and cash winning tickets to delight customers. Adheres to and executes established policies and procedures in dynamic and frequently changing environments. Delivers top-tier customer service that encourages customers to come back repeatedly. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
28
28
years of professional experience
Work History
Ticket Writer
William Hill US
Las Vegas, NV
01.2020 - 06.2022
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Collected cash bets from players and documented amounts in records.
- Handled currency exchanges for players wishing to bet with cash.
- Managed payouts or collection of amounts at conclusion of wagers.
- Enforced game rules and gaming policies
- Calculated winnings and losses based on betting odds and players' choices.
- Set up and broke down money banks for cash floats betting windows
- Collected and managed house percentages from betting tickets.
- Worked closely with closed-circuit security team
- Oversaw betting at events such as races and recorded values of payouts.
Assistant Casino Shift Manager
Venetian Hotel & Casino
Las Vegas, NV
02.1999 - 04.2003
- Organized and controlled [Number] blackjack and poker tournaments every [Timeframe].
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Interviewed, hired and trained new gambling floor workers.
- Stayed current on changing tricks and techniques used by players of each game.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Compiled wager and payoff data for specific races and events for [Type] operational reporting.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Casino Supervisor
Ceasers Palace
Las Vegas, NV
02.1989 - 02.1999
- Organized and controlled [Number] blackjack [Timeframe].
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Interviewed, hired and trained new gambling floor workers.
- Coordinated staff schedules, rotations and breaks.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Casino Table Games Dealer
Ceasars Palace
Las Vegas, NV
02.1978 - 07.1989
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Opened and closed [Type] and [Type] game tables and cash floats by receiving, verifying and recording cash wages.
- Stood behind [Type] gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and [Type] gaming equipment to verify proper functioning and good working order.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Inspected [Type] equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Education
High School Diploma -
Hamden High School
Hamden, CT06.1973
Skills
- Discrepancy Investigations
- Company Standards
- Active Listening
- Operational Efficiency
- Time Management
- Quality Control Standards
- Ticket Processing
- Complex Problem-Solving
- Security Protocols
- Social Perceptiveness
- Microsoft PowerPoint
- Incident Reports
- Operational Procedures
Timeline
Ticket Writer
William Hill US
01.2020 - 06.2022
Assistant Casino Shift Manager
Venetian Hotel & Casino
02.1999 - 04.2003
Casino Supervisor
Ceasers Palace
02.1989 - 02.1999
Casino Table Games Dealer
Ceasars Palace
02.1978 - 07.1989
High School Diploma -
Hamden High School
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