Summary
Overview
Work History
Education
Skills
Timeline
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Christine Harchar

Christine Harchar

Kennesaw,GA

Summary

Hello! I have 24+ years of General Management and customer service experience. With my years of experience in customer service and management, I bring a passion for customer satisfaction, excellent communication skills and an ability to multitask effectively. My experience has equipped me to identify and solve problems quickly, contribute to both sales growth and customer retention as well as drive operational effciency.

Overview

13
13
years of professional experience

Work History

General Manager

BBB Fitness Studio
01.2021 - 10.2023
  • Managed budget implementations, employee reviews, training and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Service Advisor/Towing Dispatcher

Interstate Auto
06.2015 - 01.2021
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Book appointments/estimates
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
  • Provided exceptional service, addressing customer inquiries and handling complaints professionally.
  • Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
  • Improved response times by effectively prioritizing and dispatching tow truck assignments.

General Manager of Operations

UCG
06.2010 - 10.2020
  • Managed daily operations
  • Book appointments/estimates
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service through both customer relations in the office and via phone/email
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Consistently met all compliances and regulations
  • Navigated software
  • Delivered verbal communications and provided solutions to customer needs
  • Receive and respond to 50+ emails per day
  • Manage employees/sub contractors including hiring
  • Order materials
  • Bank deposits

Education

Business Management

Niagara County Community College
2002

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Customer Service
  • Strong Communication Skills
  • Office Experience
  • Computer Skills
  • Customer Support
  • Sales Experience
  • Social Media Management
  • Front Desk Experience

Timeline

General Manager

BBB Fitness Studio
01.2021 - 10.2023

Service Advisor/Towing Dispatcher

Interstate Auto
06.2015 - 01.2021

General Manager of Operations

UCG
06.2010 - 10.2020

Business Management

Niagara County Community College

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Christine Harchar